[Resolved] Xolo — Xolo era 4k manufacturing defect,many complaints but not soved

[email protected]

from Bilara, Rajasthan

Address:

Jodhpur, Rajasthan, 342008

Dear Sir,
I purchased xolo era 4 k on 2 jun 2016. after received mobile i face touch screen prob. after that i go service center in jodhpur rajasthan on dated 27/09/2016 work order no[protected].but prob not solved..i call many times to customer care on[protected].executive always says we are with you.device is ready but not right. i also submit mobile for repair for same problem on 10/11/2016 work order no[protected], and on 18/11/2016 work order no[protected] and on 04/01/2017 . work order no[protected].

i am very upset about this problem. i call many times for replacement they give me ticket no 2032164. but problem not solved.

if i deposit same mobile for 4 times at service.how can it will work properly.
kindly replace this item. Lokendra Kumar - mob - [protected]

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Mar 11, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

Xolo Customer Care's response Dear Mr. Kumar,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your concern, we would like to inform you that we have tried to contact you on [protected] however, number was not contactable.
Also, we are glad to inform you that your device is ready. Kindly collect your device from the Service center.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in