[Resolved] Xolo — Xolo service center is not providing the battery

SangitaSasmal

Address:	700051
Website:	www.xolo.in/service-centers

Hi,
I bought a Xolo black 1 x phone 7 months ago. Now suddenly, few weeks ago the battery went dead. It was not charging up at all. And the phone is not switched on at all.
I went to the servicing center. According to them, I need to replace the battery.But they told that the battery is not available in the market.
Now Its been 3 weeks and I still don't get the battery and the phone is still dead.

So I request to the company to take a strict action about that and replace my battery at the earliest.

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Apr 28, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2017

Xolo Customer Care's response Dear Ms. Sangita,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In response to your query, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
For further assistance feel free to call us on[protected], from 10:00 AM to 7:00 PM (Mon – Sun).
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in