[Resolved] Xolo — Xolo tegra note tablet returned for in warranty service 12 months ago

flameofthenorth

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	xolo.in

I returned above item to the service centre in noida in feb 2016. The company has ignored communications and failed to return or repair the item.

I submitted a complaint through this site three months ago. I received two emails telling me to submit an imei number (That a tablet does not have) and to call a local service centre. I have explained that, as it is now twelve months past, i now live in new zealand.

I would like my unit returned or replaced.

Xolo is such a bad example for indian technology companies. Shameful.

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May 10, 2017

Complaint marked as Resolved

Xolo customer support has been notified about the posted complaint.

Mar 19, 2017

Updated by flameofthenorth I submitted my device for in warranty repair twelve months ago. I received no response, then no response from the service centre email.

One month ago I submitted a complaint on this website, to which I received a reply to call a local service centre.

I explained that I had moved to New Zealand and could not call, that what I wanted was my device back, preferably working.

No response. I even prayed for them. Xolo is a shameful brand for India and should learn to respect and look after its customers.

Verified Support

Mar 22, 2017

Xolo Customer Care's response Dear Flameofthenorth,
Greetings for the Day!
We value the importance of your concern and we regret to hear the difficulties that you are experiencing with your mobile phone.
In reference to your concern regarding your tablet, we would request you to kindly share your device Workorder number or serial number or when you had submitted your tablet in service center you got any computer generated bill if available kindly share so we can assist you in this regards.
Also without detail we are not able to resolve your concern so please share the detail.
For any further query or feedback, please contact us at [protected]@xolo.in
Regards,
Satyaveer Yadav
XOLO Team
[protected]@xolo.in
www.xolo.in

Mar 28, 2017

Updated by flameofthenorth I do not have the details of the item because I sent the original box and details to the service centre, trusting them to repair and return the tablet. It was submitted in February 2016 to the Noida service address from the website, as at the time I was living in Gurgaon. I have never had such a problem submitting an item for in warranty repair. I have contacted the original seller, just in case they still have the device details on file.

I appreciate your help in this matter.

Michael