[Resolved]  Xpressbees Logistics — Complaining about non-responsive courier service bangalore

Address:Bangalore, Karnataka

My debit card was sent by shipment-AWB[protected] on 17 sep by icici bank.i rec'd message from you on 19 sep that it is out for delivery--again i got message on 20 sep morning that it is out for delivery-i waited full day on 20 sep and when on 21 sep at noon i was in the market i rec'd a call on my mobile by your delivery man who went back.Then again on 22 sep morning i recd message that it is out for delivery and hence i waited at my residence since then till 23 sep morning but no call on mobile or delivery was matured.I checked status on site which shows in the morning of 23 sep as ROT.---i wrote to company enquiry site for shipment two times on 22 sep and two times on 23 sep 16 but no response or delivery till now.--my mobile no was with company and my address and location of flat was with delivery man(since 21 sep noon at least) but no response is there----
manoj kumar srivastava
mo-[protected]
[protected]@gmail.com
301 saikrupa gardens, mahadevapura bangalore-48
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Oct 28, 2016
Complaint marked as Resolved 
XpressBees Logistics customer support has been notified about the posted complaint.
Sep 23, 2016
lkir's response
my order number is[protected]
Verified Support
Sep 24, 2016
XpressBees Logistics Customer Care's response
Dear Customer,

we are extremely sorry for the inconvenience caused, your shipment has been returned to the origin .You may contact icici bank for further assistance

regards
team xpressbees.
Sep 26, 2016
Updated by manojksri
Even after my complaint you returned my shipment to icici bank.Status on your track shows shipment was handed over to bank on 26 sep while i had complained on 23 sep.---i had written on your shipment tracking enquiry thread also on 22 sep and 23 sep
Verified Support
Sep 27, 2016
XpressBees Logistics Customer Care's response
Dear Customer,

We are extremely sorry for the inconvenience, you may contact ICICI bank for further solution and let us know if you need any help.

Regards
team xpressbees
Complaint comments 

Comments

dear xpressbees
i wonder how and why my shipment got returned to origin.Can you and will you take strict action against the delivery man responsible for false/fraud notes on 22 sep 16 on my shipment.He has not reached or contacted me on 22 sep 16 while i was waiting for whole day at my residence.Your delivery man had visited my residence on 21 sep 16 and also called me on mobile as residence was locked at that time. Your delivery man has my mob no and knows location of my residence which was destination for delivery printed on shipment. Really i am very much upset on your false/fraud/mis managed service.
manoj kumar srivastava
Pl. order product provide me . I call baroda branch executive Govind bhai. But his mobile number is switch off. I think xpressbees logistics very poor logistic and customer services is not a good . I unsatisfy your services.
S king's reply, Oct 25, 2016
There might b a battery was down
Xpressbees gives very fast delivery
Xpressbees is the worst courier company. I ordered in Shopclues order id:98891013, Rs.4019. It was a protein powder which was critically required and I had paid online. We waited for this for 15 days and got messages from Xpressbees on 26th and 28th Sep to be available at home. After waiting for whole day...since a week...I received the below messages on 26th and 28th night : "Xpressbees couldn’t fulfill delivery of your Shopclues Order AWB:[protected], As consignee refused to accept order.For queries Contact:[protected]"
Nobody called on my mobile number and we have 24x7 security ppl who told there was No courier coming to our house. So it was a complete fake workflow again was created. Now they are telling that my money will be refunded. Such waste of time and money. How can we refuse the order for which we had paid online. I will never again associate with this xpressbee fraud company and shopclues for choosing such inefficient and fraudulent services.

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