Xpressbees Logistics — I'm complaining about not contacting for return pickup on scheduled date

Address:769,Spencer plaza office lobby, Chennai

Dear support Team,
I've placed return which product purchased through flikplart.
Due to lockdown my return has been rescheduled by expressive in July 8th
But no one contacting me regarding this and gave feedback as I'm not available.
On next day also no one reaching me by gave negative feedback about the pickup.
Kindly look in to this and do the needful on urgent basis.

Your complaint has been successfully registered and your service ticket number is 2377785. You can use this ticket number to follow up on the status of your query.We are doing our best to provide the seamless customer experience for you and we will respond to your service ticket as soon as we can – usually within 48 hours (between Monday to Saturday).
The following are the next steps of the process:
• A response from our customer service executive after verifying the invoice and warranty claim will be sent to you.
• After approval, pickup with courier partner name and AWB number for your product unit will be initiated provided your registered pin-code must be serviceable.
• As soon as the product unit received at our service hub we will communicate to you and the we will check the issue of the product unit.
• After the checking is completed we will issue a replacement unit for your product unit
Once pickup of your product unit is initiated, please make sure of the following points are taken care of-
* Pack your product unit in any small box before handing it over to our courier partners to avoid physical damage during transit
* Do not hand-over Product box, product accessories, invoice to our courier partner

Since this is a door to door replacement service, it would take at least 18-20 days complete the entire replacement process.
In the meantime, you can track your service ticket number here - https://support.boat-lifestyle.com/?ticket_no=2377785
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    3rd and 4th Floor, Rajashree Business Park, Plot No 114, Survey No 338, Tadiwala Road, Nr. Sohrab Hall, Pune City, India - 411001
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