Xpressbees Logistics — I'm complaining about their delivery service

Address:

Churachandpur, Manipur

Here in our locality, xpressbess never deliver. Even when they deliver they charge us extra. Mostly we are told to pickup from their office by ourselves. And when we go to get our items and if it is COD and if we pay using UPI we are again asked to pay extra as they said they need to go to ATM and withdraw it. Is this really happening?? Or are we being scammed?