Xpressbees Logistics — refusal to deliver snapdeal product and misbehave

Address:

VILLAGE - GAIBOJH. POST AND DISTT - PILIBHIT

Sir/madem,
I had suffered a lot from your staff and delivery boy behaviour. Its spoiling courier image in customers view as well as for snapdeal. I got sms from xpressbees with tracking no.[protected] out for delivery on today 19.05.2020 itself. When i contacted to the courier boy dheeraj shukla with contact no.[protected] then he asked me to come and collect item from their office. I explained my adress properly besides mentioned clearly on item. He misbehaved in unpleasant way saying we will not deliver on your adress on either cost, come and coolect if you need. I would like to bring in your notice that my adress is hardly 10 minutes bike journey distance from city center and i got a number of courier delivered on same adress.
Its unfair to mark any adress as wrong and refusing to deliver.
I hope you will take action or i will go to consumer forum.
Thanks and waiting your action.
Yours
Harjindar singh chauhan
Village - gaibojh, post and distt - pilibhit
Mob - [protected]