[Resolved]  Y - Axis — Lost money and regretted entry for all time to usa

Sep 08, 2015

Y-Axis Overseas Careers Customer Care's response Dear Readers
This is an official reply from Y-Axis.
We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases.
Since being established in 15 years ago in 1999 we have grown to over 20 company owned offices in India and abroad with 600 employees who love their job.
Y-Axis offers career counseling advice & processing for those who want to work study visit migrate or invest overseas.
Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries its very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only.
On the other hand there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests.
There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverable are very clear.
Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Y-Axis refuses a refund and the customer goes online to post it.
Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.
We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.
Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.
Please realize when you get Y-Axis on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for 10-15 years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills. Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operate independently without bias?
Don't let your dreams get waylaid by false propaganda sales talk and petty discounts.
Choose to go with the consultant who created 1000s of success stories.
Our office details are available at www.y-axis.com. You may also email [protected]@y-axis.com
Thanks & Regards
Client Relationship Officer
Y-Axis Overseas Careers

Nov 04, 2015

Y-Axis Overseas Careers Customer Care's response Dear Srikanth,

This is an official response from Y-Axis Client Relationship Department.

As per our records, you had entered into a service level agreement with us towards Visa, study and work program in the month of September 2013. We then processed your admission for one of the USA based Universities and got your visa documentation processed successfully in April 2014.

Upon review of your case, I could find that,

· As per your request, we had sent an application to the university to extend the admission for 3 months, which the university denied to accept as it was too long and hence recommended you to go for the next intake.

· We had clearly informed you about the second interview that may happen at port of interview which is by the immigration officer’s choice but you didn’t want to attend and withdrew your application.

· When this did not work out, we had suggested few other University options but you never came back with a decision.

As per our standard process we had checked almost all the Universities that we process and its credibility with the USA Immigration office. This University is recognized and approved as per the US education board. So, there was no concern about the university or the Visa that was issued by the immigration department . If that would have been the case, the Visa would have never been granted in the first place. It was absolutely your decision not to take your application further.

For any further clarification please feel free to contact the Client Relationship department or mail us on [protected]@y-axis.com.

All the best for your future.

Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers