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[Resolved]  Y-Axis Overseas Careers — complaint - lack of services to a paid customer

Hi,
Invoice / Receipt Number:[protected]/UAE/G/3984
Name of the applicant: Manoj Shukla
phone number: ++91 [protected]

I have applied for Canada immigration via y axis and have already made the payment to them.
Initially in order to make me their customer there was a constant follow up and now, once I have made the payment, there is no response to many infinite mails to them.

where are the people at y axis? have all vanished?

never ever thought that a company like y axis would be like this.

I have mailed them at support and complaint team numerous times but there has been no reply or call back, not even once.

I really dont know what to do? where to go? whom to approach?

I am worried that my immigration process will get hampered also, dont know how to get back my money that I paid.

Feel helpless and scared!!
complaint - lack of services to a paid customer
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Complaint marked as Resolved Mar 18, 2019

Complaint Status


[Jan 29, 2019] Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Y-Axis Overseas Careers Customer Care's response Feb 14, 2019 Dear Manoj,

Warm greetings for the day!!

As per our telephonic conversation, we have taken your feedback positively and our concerned team is in touch with you and please be rest assured that you will get all prompt replies from us.

Best regards,
Client Relationship Officer
Y-Axis Overseas Careers
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    Y-Axis Overseas Careers
    Customer Care Service
    Customer satisfaction rating
    85%
    Complaints
    155
    Pending
    13
    Resolved
    127
    Y-Axis Overseas Careers Phone
    +91 40 3058 9615 [Head Office]
    +91 40 3058 9614 [Head Office]
    +91 76 7080 0000 [Head Office]
    Y-Axis Overseas Careers Address
    Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
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