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Y-Axis Overseas Careers — False information and mismanagement of my refund case- y axis

I want to state my dissatisfaction over the way in which our case has been handled by Y-AXIS. There are few points I wanted to make:
1. We enquired Y-axis for OINP HCP and Post ITA services and we got a quote for both, according to which we made the payment on 9th Feb’2021.
2. We received the agreement copy after we made the payment. The agreement copy was incorrect and was a like a general draft. It had no proper mention of the services desired by us. It was purely for Post ITA, whereas our requirement is for both OINP and Post ITA.
3. After chasing them for 2 days, we were assigned a consultant, who had no idea about our case and stream. When we spoke to the assigned consultant, he was unaware of our profile details and he even misguided by sharing false information about the processes. Later on, a senior tried to clear the air but we had lost the confidence by then.
4. Moreover, we were never given any official checklists or any sort of consultation as we had not signed the agreement. But why was this not discussed with us transparently earlier by Y-Axis? I specifically asked them on 9th and 10th, if there's anything pending from our side? And the answer was 'No'.

I have decided to opt for a refund as I have been unable to avail any services from y-axis teams since the day of my payment. I am utterly disappointed at the way Y-axis is managing my case. I had requested for my refund on 11th evening and since then Y-axis is just beating around the bush and whiling away. In fact, their team is even avoiding our calls now and escaping from us, as evident in their behavior. We did not expect Y-axis to be among those unprofessional firms who simply dupe their customers off their hard earned money for 0 value addition.
There has to be transparency with customers and Y-axis never put things on the table clearly for us as stated above. They never informed us about any refund policy before initiating the payment or even at the time of quotation. This is highly unprofessional. We request y_axis to please do the needful for our refund here as we are not contractually bound by Y-AXIS for any services and it is unethical and illegal for Y-AXIS to not issue a complete refund of INR 48, 342/-
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Feb 14, 2021

Complaint Status

Y-Axis Overseas Careers customer support has been notified about the posted complaint.
Verified Support
Feb 17, 2021
Y-Axis Overseas Careers Customer Care's response
Dear Anupama,

We appreciate if you can publish your details too, then raising a complaint with a hidden identity.

Y-Axis has an exclusive Customer relationship department, to address dejected clients. We will do a thorough investigation of the matter and provide an amicable solution. If you are our registered client, please share your identity and let us know your concerns in detail to [protected]@y-axis.com.

As long as, the identity is not shared and you write to us about the complaint, we disagree with the comments posted and will approach the required department for action.

Best regards,
Client Relationship Officer
Y-Axis Overseas Careers
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    Y-Axis Overseas Careers
    Customer Care Service
    Customer satisfaction rating
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    Suite 102, GS Chambers, Nagarjuna Circle, Banjara Hills, Hyderabad, Andhra Pradesh, India - 500082
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