[Resolved]  Y-Axis Overseas Careers — not provided services to service agreement

Address:	Hyderabad, Andhra Pradesh
Website:	Www.y-axis.com

Please go through the below communication which is self explanatory

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

Begin forwarded message:

From: Zuhaib Ahmad
Date: 27 August 2018 at 11:43:07 AM GMT+3
To: [protected]@y-axis.com
Subject: Fwd: Thank you for your continued support and for the confidence in us

Dear Concerned,

I am writing this mail to express my utmost dissatisfaction with the amount ay services are delivered to me. Your process consultants are always trying to absolve themselves from the tasks for which payment has been made. Below are some very frustrating experiences:

1) No reply on emails after rigorous follow ups. I am a working professional and have paid to avail services of Y-Axis for process efficiency however; what I have got in return is just not acceptable. ( Refer to the trail communication in details wherein the result of following up is that process consultant started to absolve her from all responsibilities)
2) Very disappointing in terms of guiding and counselling on any related update.
3) We are systematically refrained to call as any time you try to contact the consultant doesn’t pick up and answer your query.
4) Express entry profile filed wrongly first time and even after that very harsh answer was given when the same is reminded to consultant. Also, spouse education details are not updated in EE profile for which eventually I have to remind after many days which has again brought my CRS score down at that point in time.

Is there a formal customer grievance procedure then please do let me know as I have signed the service agreement with much expectation but now I believe that it was my biggest mistake.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

Begin forwarded message:

From: Zuhaib Ahmad
Date: 27 August 2018 at 10:16:22 AM GMT+3
To: Singa Reddy Deepthi
Cc: Achira Biswas, Moumita Biswas, Shailu Vinay Vardhan
Subject: Re: Thank you for your continued support and for the confidence in us

Thanks for the answer. What else can be expected apart from details in below mail. Even for updating IELTS you are absolving yourself and what about filing PNP in New Brunswick which you have ensured today through email mentioning that it will be done between 1-15 of every month and there will be no guarantee as I have not attended the informative session...Do I have to pay separately for that as well.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

On 27 Aug 2018, at 10:04 AM, Singa Reddy Deepthi wrote:

Dear Zuhaib,

Thanks for writing.

Tried reaching you to explain on the same. However the call was unanswered.

As per the service agreement what you have signed initially I can assist you till you file your Express Entry application as you have opted for that service only.

Please be informed that as the services are delivered due to confidentiality and security reasons access from your profile is removed.
Being a client centric organization, we always choose to value our customers and consistently work towards providing exemplary service. Therefore, would like to share the below guidelines for your reference:
For further updates on Draws and Rounds of Invitations please refer to the link mentioned below: http://www.cic.gc.ca/english/express-entry/rounds.asp
Please refer to the attached documents for further details on earlier email regarding -
Guidelines for your Express Entry Application
Express Entry Essential Points You Must Know & Ways to Increase Your Express Entry Score
Different ways of increasing CRS score
Benefits of Learning French
Provinces
For information on provinces refer the below.
To check updates on Provinces please refer to the below links:
Ontario- http://www.ontarioimmigration.ca/en/pnp/
Manitoba- https://www.immigratemanitoba.com/
Nova Scotia- https://novascotiaimmigration.com/move-here/nova-scotia-demand-express-entry/
SINP- https://www.saskatchewan.ca/residents/moving-to-saskatchewan/immigrating-to-sask...⇄
British Columbia- https://www.welcomebc.ca/Immigrate-to-B-C/BC-PNP-Skills-Immigration
Alberta- http://www.albertacanada.com/opportunity/programs-and-forms/ainp.aspx
New Brunswick- http://www.welcomenb.ca/content/wel-bien/en.html
PEI- https://www.princeedwardisland.ca/en/topic/office-immigration
Quebec- http://www.immigration-quebec.gouv.qc.ca/en/index.html
Henceforth, if you wish to seek further assistance and sign-up with Y-Axis, please write to us at [protected]@y-axis.com or contact your nearest Y-Axis branch. Please be informed that additional fee will be applicable if you are looking for further services from Y-Axis.

Once you receive the IELTS please go to your CIC account and update as you have the login details of your account.

EOI for Prince Edward Island given as a complimentary services. If you want to file for any of the other provinces you need to upgrade your services and Kindly speak to Achira about it.

Thanks & Regards,

Name: Deepthi.S
Designation:Senior Process Consultant
Email Id: deepthi.[protected]@y-axis.com
Genesys No:[protected]
Extn: 11-1108

www.y-axis.com
2nd Floor, Santha Lakshmi Building,
1202 & 1215, Jubilee Hills,
Road No. 36, Hyderabad - 500 033,
Telangana, India.
Working Hours: 9:30 AM to 6.00 PM (Mon-Sat)

Have a concern or feedback?

Please feel free to contact my Team Leader: moumita.[protected]@y-axis.com or you may write to:[protected]@y-axis.com


Thinking of GOING OVERSEAS? Think Y-AXIS.
India's No.1 Overseas Career Consultant.
We can help you Work, Study, Visit, Migrate or Invest Overseas

From: Zuhaib Ahmad
Sent: 27 August 2018 11:55
To: Singa Reddy Deepthi
Cc: Achira Biswas; Moumita Biswas; Shailu Vinay Vardhan
Subject: Re: Thank you for your continued support and for the confidence in us

Dear Deepthi,

As conveyed to you earlier, I have taken IELTS again and the results will be declared soon so if you surprisingly “Closed” my case mentioning it as part of the service agreement, then it may not be justified. Secondly, I believe that only registering express entry is not the motive for which any client will pay for the services as this can be easily done by any individual.
Unfortunately, it seems that closing the case is priority rather than making things happen.
Nevertheless to mention, I have to follow up rigorously for so many times for a simple query which makes my experience even worse. While signing with Y - Axis I have lots of expectations that my immigration case will be dealt with utmost sensitivity and sense of priority. I am a working professional and that’s why the responsibility was delegated to renowned company like Y- Axis but all has gone in vain with the kind of services delivered...they are far away from expectations.

I hope you will acknowledge that it is your responsibility to update the profile whenever required like revised IELTS scores and filing of EOI wherever chances are bright ( must be initiated from your end). Today you have written that EOI for New Brunswick will be filed only after when I have followed up several times. Also, you have mentioned that my chances are low as they give priority to clients who attended the information session - So my question remains that “ Is it not your responsibility to guide me or inform me regarding the same earlier rather than being reactive?

Ms Achira- Hope you will add some valuable inputs on the part of service agreement for which I have paid. Kindly do let me know what additional fee I have to pay to Y- Axis after receiving my ITA.

Best Regards,
Zuhaib Arsalan
Sent from my iPhone

On 27 Aug 2018, at 8:31 AM, Singa Reddy Deepthi wrote:

Dear Zuhaib,

Good Morning!!

Greetings for the day!

We thank you for your continued support and for the confidence that you have placed in us as your Overseas Career Consultant. It was our pleasure assisting you.

As per your service agreement signed with Y-Axis all services have been successfully delivered to you and your case stands as "Closed" with Y-Axis effective today.

Being a client centric organization, we always choose to value our customers and consistently work towards providing exemplary service. Therefore, would like to share the below guidelines for your reference:
For further updates on Draws and Rounds of Invitations please refer to the link mentioned below: http://www.cic.gc.ca/english/express-entry/rounds.asp
Please refer to the attached documents for further details on-
Guidelines for your Express Entry Application
Express Entry Essential Points You Must Know & Ways to Increase Your Express Entry Score
Different ways of increasing CRS score
Benefits of Learning French
Provinces
Please check your "My CIC" account on a regular basis as you will receive a message if you are invited to apply for Permanent Resident.
Upon receiving Invitation to Apply, we strongly recommend you to sign up with Y-Axis for upgrade services to assist you with your PR application. Please contact your nearest Y-Axis branch or write to us at [protected]@y-axis.com for further assistance
Monthly Draw mailers will be sent to you for the next 6 months only from today
Please change your "My CIC" login details for confidentiality and security reasons
Please be informed that Y-Axis will not have access to your "My CIC” account anymore and will not be responsible for any activity that happens in the account going forward. Henceforth, you have to manage your account by yourself. Thus,
Do not click on “Start Again"- if you do so the details which were filled in the application form will get deleted & the entire application has to be filled again.
Do not "Delete Profile" or "Revoke GC Key"-if you do so, your Express Entry application will not be in the pool anymore and you have to recreate your entire application

In case you need any further assistance, please write to us at [protected]@y-axis.com.
We look forward to assist you again.

Thank you for choosing Y-Axis.
Wish you all the best!

Thanks & Regards,

Name: Deepthi.S
Designation:Senior Process Consultant
Email Id: deepthi.[protected]@y-axis.com
Genesys No:[protected]
Extn: 11-1108

www.y-axis.com
2nd Floor, Santha Lakshmi Building,
1202 & 1215, Jubilee Hills,
Road No. 36, Hyderabad - 500 033,
Telangana, India.
Working Hours: 9:30 AM to 6.00 PM (Mon-Sat)

Have a concern or feedback?

Please feel free to contact my Team Leader: moumita.[protected]@y-axis.com or you may write to:[protected]@y-axis.com


Thinking of GOING OVERSEAS? Think Y-AXIS.
India's No.1 Overseas Career Consultant.
We can help you Work, Study, Visit, Migrate or Invest Overseas
DISCLAIMER The information contained in or accompanying this e-mail is intended only for the use of the stated Recipient and may contain information that is confidential and/or privileged. If the reader is not the Intended recipient thereof, you are hereby notified that any dissemination, distribution or Copying of this e-mail is strictly prohibited and may constitute a breach of confidence and/or privilege. If you have received this e-mail in error, please notify us immediately. Any views or opinions presented are solely those of the author and do not necessarily represent those of Y-Axis Overseas Careers. If you are a client of Y-Axis, please be informed that Y-Axis does not deal with cases where fraudulent documentation or information has been submitted. Your case has been accepted by Y-Axis based on the information you have provided which we assume is true. Y-Axis is not liable and is not responsible if you have provided incorrect / misleading / fraudulent documentation or information. Y-Axis does not provide clients with any kind of documents and only works on documentation that has been provided by you. We assume that all that has been submitted to us is 100% true and correct. Y-Axis employees are strictly warned and are required to adhere to the company policy. In the event of any employee going against company policy, Y-Axis is not responsible or liable for the same as our policy is to accept cases where information provided is 100% true. There may be attachment(s) to this e-mail which may contain software viruses which could damage your own computer system. While Y-Axis Overseas Careers has taken every reasonable precaution to minimize this risk, it cannot accept liability for any damage which you may sustain as a result of software viruses. You should carry out your own virus checks before opening the attachment(s).