[Resolved]  Y-Axis Overseas Careers — They are cheaters, they don't do as they promised

Nov 12, 2016

Y-Axis Overseas Careers Customer Care's response Dear Glenn Ignatious Thaikkattil,

This is an official response from Y-Axis Client Relationship Department.

We understand that you are not satisfied with the service rendered by Y-Axis and as result you have raised your concern in this social networking site.

As per our records, you had entered into a Service Level Agreement with us on 20th of August 2016 towards Canada resume marketing services, which clearly says that we do not guarantee you a job or an interview or a response.

Upon review of your case, I understand that your Resume Marketing Service for Canada has been completed and account details have been handed over to you for your reference. Further, I understand that you have raised a concern towards Resume Marketing Service deliverable due to lack of response/ interview from the employers but I can also see that you have also received a positive response during the process.

In regard to the same context, I would like to clarify that our Resume Marketing Service is not similar as placement abroad assurance, though we have a dedicated staffing team in place and as default, if there’s any suitable opening for any of our clients, we forward their resume to the team for consideration. During the Resume Marketing Service our consultant would forward your resume to the essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals so that your resume is kept in their database and the employers will revert as and when there is an opportunity available with them. Kindly keep a track on the account and revert to the email alerts received from the employers.

Please be informed that Y-Axis does not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time. Our resume marketing deliverables were clearly explained by our Counsellor at the initial counselling stage and upon signup you have signed a legal agreement which also narrates the resume marketing service deliverable, duration of resume marketing, refund scope and many other important clauses. However, we do always give honest try to extend our services so that our clients can be happy.

We are a customer centric organisation and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website HTTP://www.y-axis.com or visit one of our offices to see true success stories.

Anticipating your patience and understanding.

Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers

Nov 12, 2016

Y-Axis Overseas Careers Customer Care's response Dear Readers,

Greetings from Y-Axis!

Almost everything that humans did earlier manually is now automated. Right from shopping to banking and bill payments, a plenty of things are now digital. This also includes customer reviews that assist online buyers to make a buy or not-to-buy decision with ease.

So as is the rule now, Y-Axis reviews are also flooded across the Internet. Some good and few bad ones making it a confusing turf for the aspiring migrants to decide. However, over the years, our success for each and every client has given us a boost and let us grow immensely. The negative reviews of course help us improve our processes and systems time and again.

There are more success stories related to immigration, visas, job search, and resume writing at Y-Axis Overseas Careers, than with any other company in the industry.

Please refer to the link below to check our success stories and clients feedback.

http://customerreviews.blogs.y-axis.com/

https://www.youtube.com/user/yaxisvideos

Thanks & Regards,
Client Relationship Officer
Y-Axis Overseas Careers

Nov 12, 2016

Y-Axis Overseas Careers Customer Care's response Dear Readers

This is an official reply from Y-Axis.

We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases.

Since being established in 16 years ago in 1999 we have grown to over 20 company owned offices in India and abroad with 600+ employees who love their job.

Y-Axis offers career counselling advice & processing for those who want to work study visit migrate or invest overseas.

Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries its very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only.

On the other hand there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests.

There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverable are very clear.

Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Y-Axis refuses a refund and the customer goes online to post it.

Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.

We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.

Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.

Please realize when you get Y-Axis on your side you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for 10-15 years a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. Our prices are fixed and don't change based on individual bargaining skills.

Our valuable counselling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operate independently without bias?

Don't let your dreams get waylaid by false propaganda sales talk and petty discounts.

Choose to go with the consultant who created 1000s of success stories.

Our office details are available at www.y-axis.com. You may also email [protected]@y-axis.com

Thanks & Regards,
Client Relationship Officer
Y-Axis Overseas Careers