[Resolved] Y-Axis Overseas Careers — Visa consultation/document verification | |||
We have approached Y-axis bangalore branch to provide visa consultation and document verification for the UK Tier2 general Visa i am applying currently. i have informed them clearly that i need the consultation asap as i need to apply immediately, the process consultants (Nayeem and then handed over to Rubina) have agreed that they can provide very quick consultation considering the severity and priority of the case. we were happy initially that they have understood our situation. but later on asked us to pay for the report to check the eligibility which we have mentioned that we were already in UK for an year so may not be required/takes extra processing time as we are lacking time here. but Nayeem said that it is a very quick process and he can get that done by the same day and proceed for the consultation which took 2-3 days actually. we were very disappointed with the carelessness approach here and false promises. then he mentioned that he has to go on leave so he will complete our process before he goes on leave, but he handed over this case to his supervisor. and no updates shared with us over repetitive calls. then Rubina tried to process this quickly but she mentioned that there are no consultants available now and it may take 1/2 days to provide consultation which is again disappointing as we were informed them from day1 that we need quick consultation in terms of docs verification before we submit the application. And for payments also there is no clarify. initially Nayeem told us that it would be 15000 Rs for consultation, later he told 4k etc for the 2 dependents and then Rubina told it would be 15k + 4k +2.5 +15% taxes.. way beyond the initial payment discussed. however they have shown great interest in getting the payments made quickly but not consultation. we felt great disappointment and regret the move of approaching y-axis to get the consultation for our visa process. we have experiences very unprofessional and irresponsible services from y-axis. we have withdrew our request and asked them to refund the fee immediately now. but still we regret that we have wasted a week in approaching Y-axis. Was this information helpful? | |||
Nov 28, 2016 Complaint marked as Resolved Y-Axis Overseas Careers customer support has been notified about the posted complaint. Verified Support Oct 28, 2016 Y-Axis Overseas Careers Customer Care's response Dear Keerthi, This is an official response from the Client Relationship Department of Y Axis. We understand that you are not satisfied with the service rendered by Y-Axis and as a result you have raised your concern in this social networking site. As per our records you had entered into a Service Level Agreement with us on 24/10/2016 towards Work Permit Visa Services. Upon review of your case, I understand that we have already initiated your refund as per your request and the amount was paid back to you tentatively in the first week of November 2016. We believe in holistic services and do not encourage any negligence towards our clients. Please be assured, you will not have the need to complaint in future. We are a customer centric organisation and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website HTTP://www.y-axis.com or visit one of our offices to see true success stories. Anticipating your patience and understanding. Thanks and Regards, Client Relationship Officer Y-Axis Overseas Careers | |||
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My process ends before two moths but still they not provide a refund as agreed, updating weekly once only, am making lot of calls and mails regarding this still they asking me to wait for one more three weeks... If still this continues a ready to complaint in consumer coat and ask extra benefits with them...
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