[Resolved] Y-Axis Overseas Careers — Y axis unethical behavior and no response

vikas544cse

from Visakhapatnam, Andhra Pradesh

Address:	Hyderabad, Andhra Pradesh, 500088
Website:	y-axis

Hello,

I had paid rs.27000 for initial payment and sign the agreement. Mallikarjuna is the person offered me job opportunities in middle east and said vast positions for it jobs. Said they will send the agreement copy to us. Somehow 3 months after the procedure, only few weekly updates provided and said, we tried our best and you continue searching for jobs through the portals that we registered for you. The links, portals all those provided are already i have seen and applied previously, what the hell you people do differently or approached for opportunities, simply uploading the resume in the careers and saying we have done so much for job search.

I tried to contact them 5 times in a day but they refuse to talk to us. I have been mailing, asking to contact me for the last 16 days, not even a single reply by him. This is our hard earned money and we are very worried about the money paid. Before paying money mallikarjuna was attending all the calls and answering them. Till the payment made, there is no sign of job related queries and no policies mentioned from y-axis, after the payment made, they provided we dont guarantee jobs. If you say in the first word all these policies or protocols of y-axis, i wouldn't have seen the mails from your y-axis. It is evident that they are hiding information and telling all the lie. This deal has turned out into their benefit and our money theft. As per the agreement we are eligible to get refund amount. Hope we will get my refund back.in case we did not get it we may have to take disciplinary actions against this.
"we are middle class people, will strive hard to get opportunities and you people cashing us".

But i'm not going to leave you cheaters.

Main highlights:
1. They hide all important information.
2. Does not attend the call or reply to your call once money is paid
3. No real time and factual information

Never ever trust on y-axis. Mark all the emails from y-axis as spam and disconnect the calls from them.

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Aug 13, 2017

Complaint marked as Resolved

Y-Axis Overseas Careers customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2017

Y-Axis Overseas Careers Customer Care's response Dear Vikas,

This is an official response from Y-Axis Client Relationship Department.

We understand that you are not satisfied with the service rendered by Y-Axis and as result you have raised your concern in this social networking site.

As per our records, you had entered into a Service Level Agreement with us on 12th of February 2017 towards JAS-Smart Applicant Service (SAS) Middle East 3 Countries, which clearly says that we do not guarantee you a job or an interview or a response.

Upon review of your case, I understand that your Resume Marketing Service for JAS-Smart Applicant Service (SAS) Middle East 3 Countries has been completed and account details have been handed over to you for your reference. Further, I understand that you have raised a concern towards Resume Marketing Service deliverable due to lack of response/ interview from the employers.

In regard to the same context, I would like to clarify that our Resume Marketing Service is not similar as placement abroad assurance, though we have a dedicated staffing team in place and as default, if there’s any suitable opening for any of our clients, we forward their resume to the team for consideration. During the Resume Marketing Service our consultant would forward your resume to the essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals so that your resume is kept in their database and the employers will revert as and when there is an opportunity available with them. Kindly keep a track on the account and revert to the email alerts received from the employers.

Please be informed that Y-Axis does not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time. Our resume marketing deliverables were clearly explained by our Counselor at the initial counselling stage and upon signup you have signed a legal agreement which also narrates the resume marketing service deliverable, duration of resume marketing, refund scope and many other important clauses. However, we do always give honest try to extend our services so that our clients can be happy.

We are a customer centric organisation and value all our clients and ensure professional services throughout all our existing processes. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://www.y-axis.com or visit one of our offices to see true success stories.

Anticipating your patience and understanding.

Thanks and Regards,
Client Relationship Officer
Y-Axis Overseas Careers

Verified Support

Jul 13, 2017

Y-Axis Overseas Careers Customer Care's response Dear Readers,

This is an official reply from Y-Axis.

We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases.

Since being established in 18 years ago in 1999 we have grown to over 30 company owned offices in India and abroad with 1000+ employees who love their job.

Y-Axis offers career counselling advice & processing for those who want to work study visit migrate or invest overseas.

Due to our high volume of inquiries and cases it is natural that we will have some unsatisfied customers. When you deal with 10 customers 1 will be unhappy of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries it’s very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only.

On the other hand there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests.

There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverables are very clear.

Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research development technology and other factors to enhance our process. There is a cost to all of this and it is not free. So in cases of the above Y-Axis refuses a refund and the customer goes online to post it.

Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.

We are REAL company with real people processes systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So do contact us in case of a genuine issue.

Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website http://customerreviews.blogs.y-axis.com/ or http://www.y-axis.com or visit one of our offices to see true success stories.

Choose to go with the consultant who created 1000’s of success stories.

Our office details are available at https://www.y-axis.com/contactus. You may also email [protected]@y-axis.com.

Thanks & Regards,
Client Relationship Officer
Y-Axis Overseas Careers