[Resolved]  Yaantra — Iphone 6s

Address:	110015
Website:	www.yaantra.com

My registered mobile number is on yaantra is [protected]. So, the 13th of may my i phone 6s is stop charging. Charging sign only shown but my phone isn't charged. I called to yaantra i called first time and i speak with gaurav arora they said they sent the technicians to my home. At approx 1:30 in the afternoon technician visit to my home and start repairing my device and they changed the charging part. But my problem is not resolved. Technician says may be battery issue also in your phone i said ok to change the battery. I already paid for the charging part it will cost 2400 rs. Technician mr parvinder said they dont have a battery they called to our senior mr vipin. Mr vipin said battery will also changed the same day in evening they said me to wait. Approx 7 pm in the evening i called to vipin because i didnt get any call between the time when the technician is come or i dont know they will come or not. So i called to vipin in the evening they said due to bad weather technician will come tomorrow.

It will so difficult for me because next day is my office day and without phone it was very difficult for me. I received a call from vipin on the same day 13th at 8:30 they said to give the phone may be there is some motherboard problem also in your phone so they will checked with there technicians and they will updqte me.

So the next day technician come in the morning they picked up my phone. Again i didnt get any call till evening from their side. Again i called to mr vipin to update me the status they said my phone is failed in quality check up so it will take one more day. Again they lie with me.

Then i received the call from senior technician of yaantra i didnt remember the name they said yaantra team is unable to repair my phone because my charging ic is not working properly and they said only one way now to change the motherboard i denied and i said to refund my amount they said ok.

So now its 16th its already 3 days i m without phone. Senior technician told me they will delivered my phone at 11 am in the morning on 16th. Same day i have a meeting at 3 pm in gurgaon and my office is in noida. I called atleast 20 time to call center and every time i request to delivered my phone before 3. But everytime call center executive said they will arrange a call back for me.in the last when i m totally out of control i called 3 pm again they said they will arrange a call back for me. Now this time i denied to cut the call. Then i received a call from technician they said they will come within half an hour.

I already late for meeting because of your this worst services.

Now the main issue is yaantra technicians is # my phone.

1. My back camera is not working. Which is working properly before giving the phone. May be yaantra technician changed my camera and fit the damage camera in my phone

2. Yaantra technician gave me fully dead phone before repaired the phone my phone will show charging sign when i connect with charger but when i received the phone it will not show anything.

Now i am suffered a lot because of yaantra and i m scared now. Please sir i need the help. They will totally damaged my phone i want my phone repair at free of cost or i want new handset from yaantra at free of cost.

Please help me out sir.

Thanks

Inderjeet singh

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