[Resolved]  Yaantra — yaantra is cheating customers with poor quality service[protected]may-2018 )

Address:Hyderabad, Andhra Pradesh, 500001
Website:www.yaantra.com

My Customer id is[protected]May-2018) .
My MI Note 4 mobile phone display was broken and I gave for display replacement.

Your sales rep committed to give me MI Company note 4 display (I confirmed with him 10 times) but they fixed local brand display ( poor quality) which broke near speaker when i took the phone from the delivery boy.

then I returned it, delivery boy saw that and clearly mentioned its poor quality and he will get it replaced.
Next day I called 4 times to know the status. i had a long conversation with service person [protected], he himself committed that its poor quality ( 100% poor quality and it’s not MI company display) and he demanded for good condition screen else he will charge 2400/- and he didn't fixed or returned my phone.

Again he mentioned that he will give me better quality display if i pay 2400/-. And he started saying he will get different quality screen for same phone from company MI note 4 phone.
This Service center people are cheating customer by looting money and giving poor service.

I checked with MI Service center, they clearly mentioned that company gives only 1 quality for one MI note 4 model.

I am sure lot of Malpractice happening and I challenge the quality of display is very poor and 100% it is not a MI company display.

Till now i haven't received my phone.
This is very clear that company is cheating customers by giving poor quality service and charging huge amount.

MI Service Center, 3rd Floor, 5-4-698, Kattal Mandi, Nampally, Hyderabad – 500001
Contact: Jayant Kumar Jha [protected]
Service Contact Number - [protected]
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Jun 23, 2018
Complaint marked as Resolved 
Yaantra customer support has been notified about the posted complaint.
Verified Support
May 23, 2018
Yaantra Customer Care's response
We are looking into the case. Customer will get the device at the earliest.
Complaint comments 

Comments

Worst mobile repairing company. Extra uneeded charges. Costumer Service very poor. Delay in delivery and repairing. Products not genuine. Products not well repaired. This company is a scam. Never give your phone for repairing to this company. Disappointed with the repairing and the company.

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