[Resolved] Yamaha — delivery of defective product

 
1 Review
India
 vikas6th on Mar 13, 2019
I would like to put your attention towards the worst service provided by your yamaha dealer. I don't know on which basis you give dealership to such people who real don't know what is customer service. Yamaha is assigning such people to represent yamaha who are really spoiling yamaha's value.

Let me tell you what has happened. My name is vikas gaur and in the month of july, 2018 i bought saluto 125cc bike from n. K. Automobile (Libaspur, delhi). I checked complete bike and found no issue but there was some issue with battery. So i raised the same issue however i was told that since it's a new bike and the battery is not charged so it may take some time to chargeup the battery. It will be charged automatically once you start using the bike. However after a week it was not charged. Then i went again and they did some checks and said that now it's ok ride bike for some kilometres and it would be working fine. But nothing has happened. Last month i visit them again and i was informed that we don't have labour come after 2-3 days we will change the battery. Last week i visit them and again i got the same response. They were not ready to help. It was really disappointing.

Yesterday i went again to get replaced battery however i was really surprised to see their behaviour and the way they were dealing. I waited for 2 hours and finally they come with the solution i. E. Pay rs. 200/- for it. I mean, i am already in trouble from last 7-8 months and now they are asking money.

The service centre is 40 km far from my house and i have visited them 3-4 times + the time they have wasted is really like harassment. And when i spoke to owner, he really don't know how to speak with their customers. He don't even bother to listen to my problem. He said you have to pay for this. And said "i don't have that much time to listen to you" and disconnected my call. I mean how you can do that with your customers who is already in problem. When i said that i want to complaint he said you can do whatever you want. It means that he also does not care about the complaints.

Is this the way yamaha works?

He has created really a bad impression of yamaha as he is the one who was representing yamaha. I will never refer anyone to yamaha.

I have bajaj bike also and never faced such problem. Totally satisfying service they provide.

Now i look forward to recieve a solution from your side. Ultimately you took full amount from me but i had not received what i paid for and your guys are asking more money.

Declaration: if something has happened to me during riding yamaha bike number dl8scj9441 then yamaha will be fully responsible. As they have not given the complete safety things in bike. Hope you know the importance of horn, light, indicator and self-starter things in bike and non of them are not working since the battery is defected.

Yamaha email id should be [protected]@yamaha
Complaint marked as Resolved Apr 13, 2019

Complaint Status


[Mar 13, 2019] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Mar 13, 2019
Dear Vikas,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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    Yamaha - delivery of defective product