Yamaha Motor India — 2 wheeler spare - inappropriate response

Address:

Bangalore, Karnataka, 560048

Hi, Purchased two Wheeler Yamaha Saluto 125cc in the month of Oct 16th, from Perfct Riders Bangalore. On 25th Dec Met in accident bike got damaged, placed vehicle at Eminent Empire Yamaha, Kolar for repair and paid advance amount for spares. Showroom people informed they will get spares in a week. I have waited for 10 days did receive response from Dealership So, lodged complaint to Yamaha customer care on 6th January. They informed that within 48 working hours they will come up with proper solution. I have waited for more than 7 days for the reply. There is no respose from customer care. I tried communicating with Customer care and Dealership regularly, have not received date or time when the spare will release. My question for yamaha CC is When the part will deliver? They do not have answer. Due to not having Vehicle am facing lot of issues at work place as am working as sales manager for company, a huge damage for my company because of Job, If it continues for another 1 week I will lose my job. Requesting you to suggest how can I get my back. Yours Srinatha BR