[Resolved]  Yamaha Motor India — arrogant behaviour by spare parts seller, from beeramguda raghavendra yamaha motors.

Address:

502032

Hi Yamaha India,

This is Rajkiran, hereby wanted to share you a story where I encountered a very weird experience with one of your Service centers in Beeramguda, Hyderabad (Raghavendra Yamaha).

I own R15 V1, 38B1 2010 model. I came to Rise Yamaha Showroom which is nearby to me and asked to replace Clutch Plates, Front Disk, One Way clutch, and Self motor, out of which Rise Yamaha has only Front disk with them and asked me for one week of time to get the remaining items. Since it is a too long time, I called Raghavendra Yamaha which is nearer to Rise Yamaha and got to know that I am getting the spares there, so I went there and here starts the problem. I knew that my model has only 4 clutch plates whereas 20P1 and remaining models of R15 V1 comes with 5 clutch plates, but he was stubborn and said V1 will get only 5 clutch plates, I have been dealing with R15's since my childhood blah blah, Ok then I made a note that after opening my bike if these are not for my bike I will return them, and he said yes. I took One Way clutch which also he gave me of FZ model and told that it would fit in, 5 Clutch plates, 4 Friction/Pressure plates from him, he charged me extra 2% for using my card which is around 189rs, I questioned him for the extra charge and he was like, if you want to take them pay extra or get away from here.

I took the spares and submitted to Rise Yamaha service center guys, and they opened my bike the next working day that is on Monday. As I said my bike has only 4 plates and what the guy sold me are not for my model, even the one-way clutch doesn't fit. I called the Raghavendra showroom spares guy and told the same, he is reluctant to take back the items even when they were not opened and that was his mistake giving me the spares which were not for my bike. I spoke to Rise Yamaha spares guy and he convinced him to take back them after cutting the GST which is around 700rs. I refused to do so, because even I tried to explain to him, without any knowledge he sold the wrong spares to me.