[Resolved] Yamaha Motor India — Battery issue | |
We brought Yamaha Fascino on 9/11/2020 at our native Sri Krishna Motors, Narasannapeta, Srikakulam -532421, after seeing the bikes fabolous look and brand name .But it doesn't take much time to scatter my dream or assumption . Our bike suddenly stopped working on 26/09/2020 .I took it to our nearest service center in the morning . Nearly at 4 PM I got a call from the service center and they said "Battery was dead completely, please buy a new one and come to the showroom" . I asked about the warranty because it didn't complete one year and ran just 2300 KM in only. Then the service guys said It will take more than one month to complete all the things like sending the battery to the vendor and getting it back. For that I need to pay Rs 450/- because they have to take this battery to the vendor . I called Yamaha customer care[protected] . I explained the whole story .So they said Once I reach the service center, connect to the service center guys to speak . I went there again and called Yamaha customer care but no use they said the same thing . All these discussions happened for more than 2 hours . Service center guys couldn't understand English so they provided my number to the Srikakulam service center. I got a call from this number "[protected]" . He also said the same thing . Since most of the customers can't reach the battery vendor so Yamaha service center guys helping us with all the formalities that's why they are charging Rs 450/- . He also said he is going to provide bill for this . I have attached warranty page for more details . In which it is clearly mentioned authorised service centers will assist customers with free of cost . Who is telling the LIES?.YAMAHA OR SERVICE CENTER GUYS . Atlast after trying all the options, I left with only 2 options either I have to leave my bike at service center for one month or buy a new battery . I opted for the second one because it should not impact my daily life . Now let us talk about the main point 1. Why should I pay Rs 450/- to send the battery to the vendor (In this case vendor is Tata Green Batteries). While buying the bike I didn't mention I need only Tata battery in it. I have a lot of respect to Tata's, how come Tats's can manufacture such a defective products .Very sad it will spoil Tata's reputation . 2. second When I faced the same issue with my Activa bike they simply replaced the new battery and asked me to leave .Why is Yamaha not doing this ? 3. The Rs 95k bike is just scrap without battery because I checked with the service center to remove the battery and send it for replacement till that time I can continue with kick start .But the service center guy said if the battery is not there it won't start with kick . Then what is the use of providing kick . Now I am repenting why did we buy Yamaha instead of any other brand . I am going to share this my bitter experience with Yamaha in social media so that nobody will do the mistake like me . Also provide me your escalation team's email Id where I can share this experience . YO GUYS WASTED MY WHOLE DAY AND MADE MY LIFE HELL . I TOOK THIS BIKE PUSHING FOR NEARLY 1.5 KM AND WALKED FOR MORE THAN 3 KM . WHY YAMAHA NOT ABLE TO PROVIDE A GOOD PRODUCT AFTER PAYING 95K? Name of the bike owner :- KAGANA SURIBABU Registered mobile number :- 99***886*5 I am assuming my query will be addressed asap . Thanks, Venkat Was this information helpful? | |
Dec 6, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Nov 05, 2021 Yamaha Motor India Customer Care's response Dear Venkat, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
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