[Resolved]  Yamaha Motor India — change of seat

Address:Kozhikode, Kerala

I have given my bike to repair at yamaha service centre at vadakara, kozhikode district, kerala. They changed my seat with an old one. I went to complaint about it. They are not doing anything. I am sure that it is not my seat. Please help me in getting my own vehicles seat. The seat they replaced is old type and it's so disgusting. Kindly help me in this situation.
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Jun 22, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
May 21, 2019
Yamaha Motor India Customer Care's response
Dear Jagath Surendran,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Complaint comments 

Comments

Okhla phase 2 seriously pathethic service given to the customers
Satnam Vaheguru's reply, May 21, 2019
I have a yamaha fz fi i bought a bike in oct 2018. Before one week i had faced a problem of self start during my visit on long route on 16 may 2019. After facing so much of problem, have arranged a mechanic who had helped me to start my bike.
On 16may itself i had visited yamaha showroom located at okhla phase 2 and met Mr. Sonal and Mr. Anil (showroom executives) to resolve my aforesaid problem and initially they both hd denied to resolve the said issue in waranty period and informed about the charges i.e Rs. 1300 for resolving the said grievance. Later on, after a long discussion, they got convinced and asked me to come after 2 days. After 2 days i hd again visited d showroom and got same reply.
Such a response from an executives of a branded and reputed showroom is unaccceptable and disappointing for the customers. With this type of service, cannot recommend anyone to buy a bike of this brand.
Hope for a positive and earliest response.

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