[Resolved]  Yamaha Motor India — Complaint against the Service Centre

Address:

Kanpur, Uttar Pradesh

Dear Concerned Authority, This is to inform you that I am owning the Yamaha SZR vehicle in year 2011 and then also opted for Protection Plus Policy on dated 02.10.2013 applicable for 36 months. Now the concern and the disappointment is that I had given my vehicle for repairing at your Authorize Service Centre Jain Motors, Gwaltoli Kanpur on 18.11.2014 and today when I went to get my vehicle back then they told me that CP Kit was replaced under this policy free of cost but they are charging Rs.1500/- towards labour charges for CP Kit replacement where as it is clearly mention in the booklet on page no.8 that the associated labour during the period of Protection Plus is covered under the scheme. I did not pay the amount and the matter went into dispute. Purpose of writing this mail to you is to get instant revert and solution failing which I will have no choice than to move for legal. The details of my vehicle is as below : Customer Name: Rohit Albert Vehicle No. : UP-78-CM-1244 Dealer Name: Jain Motors, 14/77, Parade, The Mall Kanpur Vehicle Model: Yamaha SZR Date of Vehicle Sale:[protected] The name and address of the service centre is as below : Jain Motors (Authorized Service Centre) Gwaltoli Kanpur Rohit Albert Assistant Manager-Retention-Customer Service Delivery Mobility, Kanpur Tata Teleservices Limited Moblie No. (91) ([protected]) A-1/7, Near Rama Dental Colloge, Lakhanpur, Kanpur, Kanpur- 208024, India