[Resolved]  Yamaha Motor India — debit/credit card payments

Hi,
Last month, i got my bike serviced yamaha service centers in kilipalam, trivandrum, kerala. They billed me an amount around ₹10000/-.

When i chose to pay using my card they said that i will be charged a further 1% processing the payment.

Out of curiosity, i asked why they had to collect an additional charges from my side while making card payments when the government of india is so keen on promoting cashless payments or so called digitalisation. Since the manager wasn't available at the moment, the staff herself told me that the bank would be charging extra charges for card payments for which they have been instructed to collect the same from the customers.

Subsequently when i enquired the matter, i came to know that it is the vendor's liability
To pay the additional charges and not the end customers. Kindly clarify the same.
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Nov 4, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2018
Yamaha Motor India Customer Care's response
Dear Abhijith Rajeev,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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