[Resolved]  Yamaha Motor India — Defect in Engine on the very day of purchasing

Address:

Bangalore, Karnataka

To whom so it may ever concern Of the YAMAHA company Dear Sir/ Madam I have purchased one YAMAHA ALPHA vehicle on 06/02/2015 from your company Show room BANGALORE WHEELS, opp Ambedkar Engineering College, Nagarabhavi Ring Road, Bangalore. I have paid the FULL PAYMENT Rs.58474/- for the same. And the vehicle is registered in my wife’s name - Kalavathi, as KA 41 EC 9882 At the time of receiving the vehicle (at 8.00 pm) I noticed that Horn was not working, and I complained the same to the concerned person by Name Naveen, and he told that the horn is wet while washing, once it got dry then the problem will be solved. Since it seems to be a minor problem I took the vehicle and went to home. While parking the Scooter at my house I noticed some unusual Loudy Sound from the Engine. And my books and other things which I had kept in the storage compartment got Heated. So I noticed that engine is Heating terribly. As there was much crowd and heavy traffic in front of that show room I could not Identify the defective sound right there itself. As I had some Urgent work the next day, that is 07/02/2015, I could not went back to your showroom. February 8th was Sunday and your Show room was not opened. February 9th morning by 8.50 am, there was a call from your company ( ph no [protected] ) to get confirmation of on the vehicle etc. At that time I have complained the same issues to that lady. Then I went to your Show Room BANGALORE WHEELS and explained the Serious Defects in the Engine. The service mechanics checked the vehicle and said the Horn is not working it has to be replaced. And your BANGALORE WHEELS person agreed to the same. But the serious defect is with the engine. After much waiting The mechanics available there tried to diagnose the problem. Surprisingly they couldnot. After lot of discussion (which was unnecessary) with the people there, they gave the contact number of YAMAHA Co Service Engineer by Name ASHWIN. I have called him on the number [protected], and explained all the problems.. After 28 minutes of conversation he told that he was sending one mechanic by Name SAMPATH to check the vehicle. Sampath came and checked the engine, he also could not diagnose the problem. I was stuck with the scooter all the day. But in vain. Dear sir, Madam I Have high regard for the YAMAHA company and I know about the Quality of YAMAHA ENGINES. But now I have totally disappointed and I feel your Company people cheated me by giving Defective Scooter. I have hardly drive the scooter only 50 Kms. That is to my home and coming back to the Showroom that’s all. Even The registration number is not written on the vehicle as I got the number only by Monday that is 09/02/2015. But your company people are saying that they are trying to rectify the problem, and they deliver back the scooter after repairs. I am just wondering about a brand new YAMAHA scooter from showroom got repaired!!! So this is the condition of the vehicle. The engine with defects – loudy noise and getting heat terribly. The horn is not working yet. Why should I take all these burden ? Do you think it is correct to deliver a defective vehicle to your customer? Is your vehicles fit for going to repairs immediately After Purchasing, within no time? Is this the way to deal with innocent customers? Finally I came to the conclusion to return back the scooter and demanded to replace it. But your people there and your Engineer ASHWIN (through Phone) were not ready to took the responsibility. Ultimately I got one written assurance from the Dealer as saying they will solve the problem by next day. And now your people are saying that the vehicle got repaired, and they are keeping the same for observation drive!!! I am totally disappointed by the way your company representative’s dealing. A Pure Cheating!! After receiving all the Money they are trying to dump one defective scooter to me. So please look in to the matter immediately, and replace the defective vehicle to the new one which I have paid for. And relax me from all these burdens and mental agony. Thanking you Narasimha Murthy (11th February 2015)