[Resolved]  Yamaha Motor India — exact cause were not identified by dealership technicians but identifed by local shop mechanic

Address:Chennai, Tamil Nadu, 603202

Hi, my bike got accident and front fork was damaged (Slightly bend) means the front tyre looked like bend unable to ride it. I came to know this issues when i inquired about this with the local shop mechanic but i didn't prefer to resolve my problem in the work in local shop. My thinking was to provide it to a yamaha dealership so preferred my nearest dealer (Varadhaman motors, guduvanchery, chennai).
When i took my bike to the mentioned dealer, the technician informed there is no problem in fork only the handle bar to be changed so they replaced. When i checked the same issue were present am unable to ride the bike it seems to be the handle bar looks crossed. I raised this complaint to the technician as he told check with welding shop. Regarding this i have complained to crm of varadhaman motors but no actions were taken. This is not the first service mistake they are doing like this. They often repeat the same mistake and i feed this one here since the other customers not to lose their valuable money here.
Later again i took my bike to the local workshop guy who previously addressed my actual cause. He made it and resolved my issue. Local shops are far better than dealership services. I request this complaint in behalf of a customer.
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Oct 12, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2019
Yamaha Motor India Customer Care's response
Dear hseham,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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