[Resolved]  Yamaha Motor India — fascino vehicle registration

Address:Pune, Maharashtra, 412105

Hello team,

Please be informed i had purchased yamaha fascino on 5th november 2018 from vimal motors (Yamaha show room) address: sr no 32 bharat mata chowk, alandi dehu pahata, pune - nashik hwy, moshi, pimpri-chinchwad, maharashtra 412105.

While buying vehicle i had received only gate pass from showroom owner nitin. Pfa copy
Since i bought this vehicle i am keep getting promised by yamaha team regarding the vehicle registrations and other pending documents (Owner’s manual, vehicle invoice, service book, insurance copy).

I am keep following in an internal of 10 to 12 days every month with nitin and yamaha team regarding my vehicle registration, now it’s almost 3 months to completing yet there are no signs of vehicle registration and pending documents handover.
Every time i am getting fake promises from yamaha team stating. “sir your registration will be done in next week for sure. I am super frustrated with this pathetic services and silly reasons from yamaha motors.

I am trying to call yamaha customer care however the executives are promising another fake promises stating sir you will receive the call from yamaha in 48 working hours.
When i requested the yamaha customer executive to transfer my call to their senior managers they are strait forwarding refusing with reason “sir this is not in our policy to transfer the call to seniors, we have forwarded your request to our concern team and they will get back to you”. Since i raised the complaint till date i had not received any updates from yamaha. I am struggling with this since very long time and don’t have any faith on yamaha support.

There are no evidence (Email, sms) shared with me by showroom owner regarding the documents submission for registrations.

@ yamaha team could you please help me to understand is this a standard or the quality process of your organization how you work?

Note for yamaha team:
This is my biggest mistake in my life i had kept trust on yamaha and purchased vehicle.
I am expecting my vehicle 100% refund at earliest. Please help to co-operate the same, so that i could look forward to buy another vehicle.
If i did not received any response from yamaha regarding the same at earliest, i will be sharing this feedback socially also raising case on yamaha in consumer court.

Apologies for the above hard decision as i don’t any have other option with me.
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Feb 25, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Jan 23, 2019
Updated by Sarvesh Gawas
adding gate_pass
Verified Support
Jan 24, 2019
Yamaha Motor India Customer Care's response
Dear Sarvesh Gawas,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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