[Resolved] Yamaha Motor India — free service - charge amount in name of consumables

balate

Address:

Chennai, Tamil Nadu, 600100

It's about my ray z third free service. They requested for oil change and i said ok. Also i know the oil charges should be borne by the customers. Yamaha engine oil costs 216 rupees. But in name of consumables 105 rupees charged. It's almost 50% of oil cost. Yamaha customer service says labor charges will not be available for free service. If i pay labor charges at a workshop or petrol pumps also, only for oil change it won't cost more than 100. What is the consumable they are using for 105 rupees? Same old clothes is used for all vehicles and cheating in name of consumables.

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Aug 18, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Yamaha Motor India Customer Care's response Dear balate,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

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Comments

Ragini Twèét

from Mumbai, Maharashtra

This was my vehicle 3rd service. After the service while taking the vehile we noticed a hard scratch on the engineering ne side. We asked the staffs and theres no proper response . The staffs are sayinh that we did the scratch. But before leaving for service there was no scrtach in the vehicle

Yamaha Motor India Customer Care's response, Jul 11, 2019

Verified Support

Dear Ragini,

Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha