Yamaha Motor India — Fuel sensor faulty on fazer v2

Address:	Bangalore, Karnataka, 560034
Website:	www.yamaha-motor-india.com

My Yamaha Fazer V2 which I purchased in July, 2015 came with a faulty fuel sensor and it started giving trouble after my first refueling. The fuel indicator shows on bar less eventhough the tank is topped up.

Notified their service center engineers while getting the bike serviced and also on separate visits. They could not solve the issue and in November, 2015 the service center representative told me that the issue was escalated.

Thereafter, I wasn't given any update for 3 months and I lodged a formal complaint with Yamaha Motors (Customer Service) who informed that no previous escalation was registered on my case as claimed by the service center person. I has been almost 2 months, I have been following up with Yamaha now and have submitted the vehicle thrice for an average 6 days per visit.

I was supposed to get my vehicle back today with the problem rectified as communicated to me by the service center manager. Upon visiting them, they are saying that they have found the fault and it requires replacement of complete fuel tank on the bike, but they are unable to do it as I did not purchase the bike from their dealership.

They are now asking me to take the bike to the dealership where I purchased it from and again drop the bike there for 4-5 days and get the correction done.

Is Yamaha in 21st century or still in the 20th? Things are centralized with everything everywhere. Firstly they put me through all the trouble by extending the case for good 9 months and now they ask me to submit my bike to another representative of theirs who will again take directions from yamaha and extend the process further.

So far I have two separate complaints registered for this case.