[Resolved]  Yamaha Motor India — fzs worst servicing bathinda

Address:Bathinda, Punjab, 151003

Dear sir,

With this highly esteemed organisation and a brand of repute i was very very much disappointed since continuos 2 year and now i get frustrated with this.
The reason is i bought extended servicing for 3 years for the bike model yamaha fz-s milltary green colour in september 2014 to n angul odisha, there service was outstanding,

But i came to bathinda in 2016june,

But the servicing provided by yamaha showroom here is very poor and disgusting,

All they say is, " sir i do only this and this in servicing, very awkward behaviour of technician, a helper is operations my bike results in unnecessary replacement of brake drum, seems like they are snatching my pocket

Management is also rude and not supportive.

Sir pls inspite of this i have paid for the service hoping to get better, but now my limit has crossed,

I beg u plz stop this cheat and distrust in the name of getting money for extended service and damaging the valuable branded bike of consumer by using these non technical personnel,.

Please take it as matter most urgent.

Take immediate action against yamaha bathinda showroom cum service point, for poor service and creating distrust among consumer

Where will these consumer go, to i[censored] will not support?
25.08.2018
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Sep 27, 2018
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Aug 25, 2018
Updated by asjad117
Bought this bike only because of the trust in Yamaha even without having a trial, this was the level of trust even now I love Yamaha bikes inspite of there costly but quality spare and even this bike has till now never disappointed or regretted me.

But this servicing has troubled my life.

Verified Support
Aug 27, 2018
Yamaha Motor India Customer Care's response
Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards
Team Yamaha
Complaint comments 

Comments

Although This complaint has not been resolved, inspite yamaha marked this as resolved... Very bad...
Yamaha Motor India Customer Care's response, Dec 11, 2019
Verified Support
Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at gosocial@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 18004201600, Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Bad service after sales even customer care also not providing customer centric delivery service, they are on dealer side and finding out customer lacunae... Bcz they think that dealers matter most than customer.
Yamaha Motor India Customer Care's response, Feb 28, 2020
Verified Support
Dear Sir,

We tried reaching you but we couldn't get through, we request you to please reach out to us at our Toll Free number: 1800-420-1600.

Regards,
Team Yamaha India

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