Yamaha Motor India — grievance

Address:	Tiruchirappalli, Tamil Nadu, 621216
Website:	[email protected]

----- Forwarded message -----
From: Chandran Panneerselvam
To: [protected]@yamaha-motor-india.com ; [protected]@yamaha-motor-india.com ; "[protected]@yamaha-motor-india.com" ; [protected]@yamaha-motor-india.com
Cc: "kavi.[protected]@yahoo.com"
Sent: Tuesday, 17 April, 2018, 9:40:02 PM IST
Subject: Re: Request

Gentle recall 5

Dear Yamaha...

Greetings and good day!

Pls refer 4 trail mails, so far no permanent remedy or any communication in this regard. First time such a response received to customer that to from Japanese Company. Its is very much hurt and disappointment. Day before Yday have given vehicle for service but not taken delivery unless if not received any permanent remedy.

Hope will received positive reply at least this time and give permanent remedy failing which force to go for the following steps.

01. Write to Yamaha, Japan
02. Taken up with Grievance Cell.

Dear Yamaha please respond positively.

On Monday, 9 April, 2018, 12:04:48 AM IST, Panneerselvam wrote:

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:
Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."

Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)

On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)

On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:

Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."


Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)



On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:


Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)


On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:


Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]