[Resolved]  Yamaha Motor India — heavy vibration issue and service provider people are not co-coordinating

Address:

Jaipur, Rajasthan, 302020

Hi,
Before describing the problem i would say i am in depression because of yamaha motors as they are mentally and economically harassing me.

Now coming to the point, i purchased yamaha fzs-fi version 2.0 on 19th oct 2018. From the first day heavy vibration issue was there. But vibrations will only start at 48kmph in 4th gear and at 58 kmph in 5th gear. After complaining it was said that it will be fixed in first service.
I have done the first service on 19th nov. After service also the problem did not change even 1%. Then it was said that you come on 24th nov, we will resolve it as we are thinking this is assemble issue.
On 24th nov this was my third visit at service center. The person has done something with the assembling and now also the problem did not changed a bit. Now the service center representative asked me to come on the next day that is 25 nov.
Now this is 4th time i am visiting the center. The whole day the mechanic took some try and at the end of the day heavy vibration problem did not changed a bit.
Then the service center representative told me that we are escalating this issue to my senior person who is regional head as we were thinking this is assembling issue but it is not resolving.
I was asked to bring my bike on 28 nov.
Now on 28 nov this was my fifth visit to center. The senior person looked into the issue and after analyzing he said that it is engine issue and we need to open the engine and we will replace the crank. As it may happen that crank is not able to transfer proper power to bike. But he was not sure that the vibration issue will be surly fix then. As my bike is just one month old and only 700 km driven i did not agree with the decision he was taking as opening engine will start producing some new problems. I said if you are not sure then please go for some other option. Now he asked me to escalate this issue again to his senior. Now he is the rajasthan state head and he will check the bike.

On 04th dec this is my 6th visit with the same issue and now after analyzing bike the senior person said either gear is not proper in engine or there is a balancer in engine that need to be replace. Now another person and again another diagnose. He is telling that we need to open the engine and we will give try on the gear and balancer but we are not sure that only these parts are generating vibration.
He is saying that my bike is the first in region with this heavy vibration issue. So we are not sure with the solution.

So this is like some r&d they are doing on my bike. And as yamaha has delivered the defected item to me, i feel like i am robbed by yamaha company.
If i would have given my bike to the first person, then he would have changed the crank. If i would have given the bike to current senior person, then he would change gear and balancer. So i think there is a huge mistake in my bike and i request to replace the item or refund me the money as this is mentally and economically harassing me.

My bike is one and half month old and only 700-800 km driven. I am not able to use this bike as the heavy vibrations issue is very irritating. Kindly help me with this problem.
My contact details: [protected]