[Resolved] Yamaha Motor India — most probably i am riding in national highways unfortunately this problem occur and spoil all my works & mood and it may lead to an accident

Radha Rk

from Chennai, Tamil Nadu

Address:

603202

Dear sir / madam

I am radhakrishna and i have using yamaha r15 version bike since two year, for the past couple of days i am struggling much with the bike.

I approached the ss motors - chengalpattu - 603001 for the bike issue but i am totally dissatisfied with them because my bike get stooped while riding in the road.

Also showroom persons were not detected the defect in the bike so they not communicated the exact problem to me.

The following activitied carried by ss motors,

1. Air filter replaced:
2. Battery changed
3. Plug changed
4. Coolant oil changed
5. Rectifier changed - not working

Note: most probably i am riding in national highways unfortunately this problem occur and spoil all my works & mood and it may lead to an accident.

I hope yamaha will involve in this issue and give me an best solution.

If get failed then soul responsibility will be belongs to yamaha motors.

Pls find below the necessary details for you.

Ss motors (Yamaha authorized main dealership) no:86/2a, g. S. T road, pulipakkam village, chengalpattu, old gst road, chengalpattu, tamil nadu 603001

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Jan 19, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Dec 08, 2017

Santhosh DK Racer's response Chain sprocket totally worn-out.then I towing the vehicle to service centre

Verified Support

Dec 16, 2017

Yamaha Motor India Customer Care's response HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Dec 25, 2017

Updated by Radha Rk Hi

As per your instruction, i handover my bike to Yamaha showroom (S S motors) on 20.12.2017,

again they changed the spares like relayer and returned my bike on 23.12.2017.

Yet i am facing the same issue and still my bike is in trouble.

Till date i spend my money approx Rs 10000 but result seems nothing.

Due to this my daily activities getting affected and it leads to more fatigue.

I am totally dissatisfied with Yamaha brand.

Tell me How you going to solve my issue ?, How you will bare this issue?.

At last i have only one option, going to raise legal action against this issue.

with regards
E.Radhakrishnan

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Comments

Santhosh DK Racer

from Cherthala, Kerala

I give Service for October for 3rd service that time I told him servicing person to rectified chain noise & low pick-up, clutch hard that time he was saying that not problem all r adjusted now ok, after 20 days only I drive the vehicle approximately 600 km . running time chain sprocket

Yamaha Motor India Customer Care's response, Dec 16, 2017

Verified Support

HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 1800-420-1600, Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha