[Resolved] Yamaha Motor India — mt-15 riding gear | |
As per scheme given from the Yamaha motors India to serve the jacket(Riding Gear) with MT-15 bike. Bike delivered since 1 st Oct, 2019. According the company the riding gear should be receive in 45 days after the delivery of bike.We have not received the jacket(Riding Gear) till today (25th Dec, 2019).We have contacted the customer service of Yamaha Motor India, but no reverted details of jacket(Riding Gear) to be delivered. The customer service not giving proper response for courier service from their side. We have contacted them to many times but no response received. The messages are reverted as attached file in the complaint. The Dispatch details are given from Yamaha motors India to DTDC Courier & cargo services. The tracking details are also in-corrected given from Yamaha Motors India.
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Apr 6, 2020 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Jan 27, 2020 Yamaha Motor India Customer Care's response Dear Lalji Bhavsar, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha Jan 29, 2020 Updated by Lalji Bhavsar User name:- Arpit bhavsarMobile number:- [protected] Email id :- [protected]@gmail.com Chassis number:-ME1RG5914K0020748 Concerned dealership:- YATI WHEELS (Dabhoi, gujrat) Retail date:- 01/10/2019 Address (if possible):- 101, STATE BANK FALIYU, SANKHEDA. TAL: SANKHEDA, DIST: CHHOTAUDAIPUR, PIN-391145 Nature of Complaint: Here i'm attached my Invoice, Delivery status screen shot & Shipment History. In invoice see my name(Arpit Bhavsar) and address, and verify with delivery status(Mayank Agraval) they didn't mach.    Verified Support Jan 31, 2020 Yamaha Motor India Customer Care's response Dear Lalji Bhavsar, We regret for the inconvenience caused. Your concern has been escalated to the concerned department for further necessary action to be taken. Regards, Team Yamaha India Verified Support Feb 27, 2020 Yamaha Motor India Customer Care's response Dear Lalji Bhavsar, We regret the inconvenience caused. We hope that your concern has been resolved. We request you to please share your feedback by using this link - https://www.yamaha-motor-india.com/contact-us.html Regards, Team Yamaha India Verified Support Feb 27, 2020 Yamaha Motor India Customer Care's response Dear Lalji Bhavsar, We regret the inconvenience caused. We hope that your concern has been resolved. We request you to please share your feedback by using this link - https://www.yamaha-motor-india.com/contact-us.html Regards, Team Yamaha India | |
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