[Resolved] Yamaha Motor India — New scooter self start unit problem- replacement | |||
Subject - New bike self start unit spoiled within 06 months of purchase i need replacement. I have raised this complaint on 16th Apr-21 almost 18days over but still problem was not resolve. The service/ showroom people saying all head officer are not working so for it will take time. Please think as customer this is kind of fraud nobody not response the customer pain. Hello YAMAHA Team, I have purchased Yamaha Ray ZR street rally version on 25th Sep-20. i have faced startup problem within 20 days and 1sr service also i have mentioned this problem to the service center and sales manager too... now bike totally NOT WORKING they have says. They given instruction to change the entire self start unit that cost totally for Rs.8000/-+4500 wires . Why i have to pay ??? the fault is technical complaint more over its very new bike... where is quality and warranty????? Just think within 06 months of purchase bike how can i accept ? I have faced continuously same problem self start issue. I want proper replacement and solution for this problem and immediate response. Customer name: Sudha P Vehicle NO : TN 06 Z6401 PURCHAES DATE- 25/ SEP/2020 Model: Ray ZR street rally -Blue color Dealer name – Paras Yamaha Anna salai, chennai-600006. Service center -same dealer Thank you... Was this information helpful? | |||
Aug 12, 2021 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support May 05, 2021 Yamaha Motor India Customer Care's response Dear Sudha P, We regret for the inconvenience caused. We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Saturday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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