[Resolved]  Yamaha Motor India — Poor Customer Service

Address:Chennai, Tamil Nadu

Its been more than 2 months i have never received proper communication from show person regarding my RC book and other free accessories. I have been trying to reach the show room more than 20-25 times and no body is bothered to transfer me to the Show room manager (Dhil shet). Even if some one transfer she is not responding keeping the phone aside and talking to some one. Also she talks very cheaply and telling its responsibility of the customer to call the showroom and follow up. I am badly hurt by her words and i need justice. Note: i booked my bike in the month of March 30th and i paid full cash. They promised that they will deliver the bike in 2 days times but its more than 20 days and no body bothered to call me and update on the delivery of bike. I am very much stressed because of this. I need justice to this and because of this poor customer service it made me not to recommend yamaha to any of my friends. The show room Manage Name: Dhil Shet Vechicle #: TN 06L 4620 Showroom details: Bikerz Yamaha 351, Anna Salai, Nandanam, Chennai -35 Ph: 43925776
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Aug 14, 2020
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
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Dear Yamaha customer care, My name is T.S.Kishore Srivathsan and I own a Wilderness black yamaha Fazer model with the registration number TN 48 AC 3164. I bought during the month of september 2014 at tiruchrappalli and had completed two free services at S.S.Yamaha motors, Chatram Bus Stand (Near Karur By-pass road), Trichy. During both the serivices, i stated the clutch becomes tighter affecting the bike pick up speed. So they adjusted and delivered it to me. Recently during the month of january i moved the bike to Chennai through Parveen travels and within a month, again my clutch got very tight and my bike's pick up speed got drastically affected. So, I contacted sai ram motors, Wavin, Chennai for adjustment and they stated that it was already on full adjustment. When they opened the clutch box, they found out that one of the clutch plate's surface was fully spoiled. They stated that this would happen when the driver did some rough driving. Apparently, when i argued that i did not drive more than 2000 kms and had made a same complaint twice at S.S.yamaha motors, they said that this would also happen if they S.S. yamaha did not open the clutch box and inspect. So they made a replacement of that clutch plate for free of cost. And within a week, i am facing the same problem and another clutch plate is spoiled now. They could not find the problem with the clutch assembly and since this is not covering under Warranty, i have to pay an amount of Rs.3000/- now. The supervisor at Sai ram motors also stated that if, by chance, this problem occurs again after the replacement, i must pay again. I am very upset with Yamaha's poor service since this is certainly not the driver's fault. I really demand Yamaha to identify the problem exactly and make a replacement under warranty or else i will have to book a case at consumer court with the bills and evidences.
Sincerely,
T.S.Kishore Srivathsan
[protected]
A6/E, Uthayalakshmi Apts., Raghavendra Puram,
II Street, Srirangam, Trichy-620006. email id : [protected]@gmail.com
Dear T.S.Kishore Srivath,
Greetings from Yamaha.
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected].

Warm Regards
Team Yamaha

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