[Resolved]  Yamaha Motor India — poor experience and worst behavior from the showroom owner/boss

Address:

Kothanur Post, Geddalahalli, 560077

Today (30th sep'19) i went to pacer motors pvt ltd, kalyan nagar, bangalore; to buy yamaha facsino. I even booked the vehicle and they said by evening i will get it. The accessories which they give here is in very bad quality. Especially the seat cover and the floor mat. When i talk to the representatives, they said they have only this, and they cannot do anything about it.

I saw a person who sitting inside a cabin, who so called boss/owner of this showroom. I thought to give a feedback about this to him so that he might be able to help me with my issues. But, he himself have an attitude of "if you want you buy it" kind of. Is this is the way to talk to a customer? I have seen many bad reviews about this showroom in google (If you search with this showroom name you will get it). But still i came here because of yamaha and this showroom is near to my home.

I would suggest you to give some proper training to your employees and the agencies on how to deal and talk with customers. Yes i understand you might be already doing that, but you should stay seriously thinking on the showroom owners or so called bosses behavior also with the customers.

I am sure, i will definitely not going to suggest yamaha to any of my friends from now on. I waited there the whole day but still didn't to got my vehicle delivered.

Again, i am worried on the service of my vehicle. If this is the attitude while i buy a vehicle, just imagine what will be there when i go for service? Normally there will be some good behavior at the time of purchase. But here purchase time only its worst. And where will i complain? The so called owner or boss himself doesn't knows the importance of the customer or customer satisfaction or how to talk or behave with customers.

I hope there will be some necessary steps taken from your end to address these issues. Also please make sure good quality accessories will be delivered along with the vehicle. Even though they said they will be giving side mirror and side stand along with the vehicle; actually that needs to be paid. But here they are giving it as festival offer. I am surprised and first time am hearing that the basic things like this, which needs to be a necessary accessories for all vehicles, we need to pay separately for it.

Nothing more to say... A very bad day i had today. Waste of a full day, hope i will get the vehicle at least tomorrow. Fingers crossed and expecting some action on this.

Regards
Safeer
[protected]