[Resolved] Yamaha Motor India — rear tyre uneven wearing

ANAND PARTHIBAN

from Vidisha, Madhya Pradesh

Address:

Mahindra World city., 603204

Greedings

This is anand s. I am using yamaha fz v2.0 black colour from jan-2017 to till.
I have raise the some manufacturing defect (Powerdrain issue) about my bike on 2018 but the yamaha dosen look my bike to rectify the issue, still iam driving the bike with issue only, nowadays i am facing different issue in my bike due to power drain issue my rear tyre was wearing in uneven paten,

I want proper response from yamaha r&d please take my bike to r&d custody and do the diagnosis thoroughly.

Around three year i'm driving the same issue still after i am not ready to drive my bike as of now i hand over to guduvanchery showroom for diagnosis and without rectify the issue i'm not ready to collect my bike.

If not possible to rectify the issue please replace my bike or i will go to consumer court. Also i have all document about the complaint.

Please refer my old mails and complaint and service center job cards u will get the clearer information about the issue.

Thank u.

Was this information helpful?

No (0)

Yes (0)

Oct 3, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2019

Yamaha Motor India Customer Care's response Dear ANAND PARTHIBAN,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Sep 01, 2020

Updated by ANAND PARTHIBAN Dear INDIA YAMAHA,
Thank you for your support for the above complaint solution .

After closing the issue i was received my bike on 15.Sep.2019

While receiving the bike the YAMAHA engineers are committed to me that we are gave complete solution and It won’t come again u can trust and take your bike this YAMAHA statement.(I don’t have any written state this is only verbal statement only but I ask them to give a written statement but they are not given)

Exactly after a year again Iam facing the Same issue (Tyre right side damage ) And chain uneven tight.

I was mention this issue while Iam doing service they told me to like we are adjusted it will good now u can drive, this is the way they are given the solution.

Few days before I feel very uncomfortable to drive so I handover the bike to Guduvanchery Varthaman motore dealer for give the complete sollution.

When I approach work service manager he told this is what Yamaha bike it’s like this this only i[censored] want u can take your bike or go out from shop floor this is the response I received from YAMAHA.
He’s not at all ready to listen my old history directly he started shouting me.

I ask him for complete solution only for that I received this response

If Yamaha can’t give the complete solution u can say to me directly We can’t give solution we don’t have that much knowledgeable engineer With us to solve this issue,
I can adjust with issue and I know how to solve this issue but don’t hurting the customer, we r the buyers we r spending lacks of money so Always we try to claim the faults.

This is not a correct way to handle the customer I could be leads your business to underground ...

Iam request to INDIA YAMAHA kindly look in to my bike and give complete solution
Around 4 years Iam struggling with this bike

Name - Anand S
Mobile- [protected]
email - [protected]@gmail.com
Dealer - Vardhaman motors Guduvanchery chennai
Complaint - Tyre one side damage & China in even tight
Data : from 01.01.2017