[Resolved]  Yamaha Motor India — reg: complete engine bore damage after opening engine and changing shaft

Address:600097

Few months back i gave my bike for normal service at samukh motors medavakkam. On that day morning the bike was running but in the evening i came to know from the service personnel that the shaft is broken and we need to open engine to change the shaft. I have no other go and i agreed to it and i paid 5k + amt as service charge. After 10 days of service my bike gets switched off automatically and reached local mechanic to check this issue as the distance of the samukh motor showroom is little bit far away.. He told me that there is no oil in engine and spark plug is gone. I was little bit tensed regarding this issue bcaz oil change is included in service. So i changed oil and it was all going good... But after 2mnths now oil pumping to engine bore and piston is not working fine and engine bore is completely seized... Now i have again given my bike to local mechanic.. So now i have to pay 12k + amt for this entire engine bore service... Until the engine work was done it was all going good only after opening the engine for shaft change from showroom i started facing such issues... I am very much tensed regarding this showroom service... Before i paid 5k + as service charge in showroom and now i have to bare 12k + for this engine bore damage service... After hearing this oil pumping issue again now i was not interested in reaching showroom for engine service again.. It is better to use local mechanic shops for normal bike service rather than service getting done at showroom like this...
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Oct 24, 2019
Complaint marked as Resolved 
Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2019
Yamaha Motor India Customer Care's response
Dear Agm9789,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
Complaint comments 

Comments

Third class services bad product…
Third class services bad product contacts new users don't buy yamaha moters otherwise lost your money lost don't buy scuty motorcycle contact me I share my experiences : [protected]
Yamaha Motor India Customer Care's response, Sep 19, 2019
Verified Support
Dear Dream Crypto

We regret for the inconvenience caused.

We request you to please coordinate with the concerned Authorized Yamaha Service Centre.

In case of any issue please feel free to contact us at yes@yamaha-motor-india.com or Call us at Toll Free Number: 1800-420-1600.

Regards,
Team Yamaha India

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