[Resolved] Yamaha Motor India — regarding my front alloy rim sagged | |||
Date of incident : 22 july 2019 Just after my 3rd service on 29th june, my bike front alloy wheel got sagged due to which disc and caliper also rugged. Its has been 6 month from the purchase of bike. The service center told that the total expenses will charger to 10k. The insurance company told its not having any physical damage so its not covered under policy. They told its manufacturing issue so company will have to repair. Service center is saying that insurance company will pay and insurance company is saying its company manufacturing issue. Insurance company: bajaj allianze insurance Please help me out to resolve my issue. When the bike is in warranty then why customer need to pay??? Was this information helpful? | |||
Aug 1, 2019 Complaint marked as Resolved The Service center people asked to file claim against the insurance company.
After compliant the Surveyor visited on the site and rejected the claim saying that the bike is not having any physical damage. It is manufacturing issue.
The Yamaha Service reject that its manufacturing issue. And I have to pay full amount for the sagged part. They told around 10K for the part which really very difficult to pay for a new bike 6 month old.
Recently I have made 3rd servicing also still it was not checked and care. Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Aug 02, 2019 Yamaha Motor India Customer Care's response Dear David Vinay, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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