[Resolved] Yamaha Motor India — self start issue - 5th time in 8 months from the date of purchase. | |||
Below email was sent to [protected]@yamaha-motor-india.com on oct-15-2018 with supporting documents, still my issue is not resolved and my bike is still in service center more than 2 weeks. Worst part is not getting proper response from customer care too. It's highly frustrating and worrying. Hi yamaha team, I am writing this email to express my deep concern on the yamaha motor cycle product and the service provided. I purchased yamaha fz-s-fi-2gs600 on dec-2018. Since my purchase i have faced self-start issue 5 times in below different intervals. Each time, i get it repaired at service center where i have purchased the bike. Each time they say a different problem and claim that this self start issue will not happen again. Issues: 1. Just before 1st service 2. Just before 2nd serivce 3. Just after 2nd service. 4. 09/29/2018 5. 10/10/2018 On the 4th time, service center requested us to give our motor cycle for additional 2-3 days to get it observed and validated by the yamaha team. This time, they provided us the health check report and claimed that this issue will not happen again. Within just 2 days from the date of dispatch, i got the same issue for the 5th time (10/10/2018). When checked with service center i could not get proper response as they mention that they cannot hold repsonsibilities for such issues as they claim it as a manufacturing defect. I would like to get clarified on who should held responsibilities for such issues? Is it service centre (Dealers) or yamaha company? Inspite of complaining in online yamaha customer care site (Ic-40781-c8k5) i didn't get proper response from yamaha or dealer. It's been more than a week since 5th time, still my bike is not ready and dealer says it will not be delivered this week. As a customer i have lost trust in the product, service and customer care. You should understand the frustration that i face when the same issues repeats for 5 times and 3rd time it happens on the way to office. I'm writing this email with a last hope that it reaches concerned team who really hears our concerns. Was this information helpful? | |||
Nov 24, 2018 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Oct 22, 2018 Yamaha Motor India Customer Care's response Dear Reuben A, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
I have already sent the requested details in my first email it self. For security reasons I didn't disclose it in this complaint forum.
What else is required from my side?
Regards,
Rooban A.