[Resolved] Yamaha Motor India — service by dealer and service center | |||||
Dear sir/mam, From last few weeks i am facing a problem with my bike yamaha szr version 2 of dec 2016 model, that it got off and stuck so may time during rain and giving problem in self start. When i have showed my bike in jm motors, sector-63, noida. Which is an authorized yamaha service centre, they told me that this problem is due to battery and for battery problem you have to concern with the dealer from whom you bought the bike or else you have to go directly to the exide battery service centre. I always used to go for servicing in the same but i always faced issue after servicing also. So now tell me that for each and every problem regarding my bike i have to wonder here and there individually for each and every part. Your authorized service centre is having no responsibility regarding the same. And for what they stand for if we have to go regarding each part of the bike individually. I want to know that this is not the responsibility of your service centre that our battery should be checked or replaced from there end. They should process it or else the customer should wonder here or there. One more concern i am having all my services are done from jm motor noida sec 63 and since i am doing the service, the bike is troubled, the service does not even do it properly., no one tell me in the jm motors, sector-63, noida service centre that without battery there may be problem with the bike, so don't use the bike without battery as my bike battery is in exide service centre. And when i called them back so no one is answering my phone calls also. The other service centre mechanic told me this thing that don't ride it without battery, otherwise you have to face issues with other damages without battery. This is yamaha service. Was this information helpful? | |||||
Aug 26, 2017 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Jul 26, 2017 Yamaha Motor India Customer Care's response Dear Sunil Dobhal, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |||||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
And service person in showroom is not responding correctly.
Greetings from Yamaha,
We request you to please provide details of your complaint at yes@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number 1800-420-1600, Monday to Friday between 8:00 A.M. to 04:30 P.M.
Regards
Team Yamaha