[Resolved]  Yamaha Motor India — service centre replace by bike parts with obsolete ones

Address:

Sri Srinivasa Automobile, Dondapathy, 530017

I wish to complain about yamaha motors pvt ltd, and their service centre sri srinivasa automobile, (Dondapathy, visakhapatnam., andhra pradesh-530017) about the malpractices done at their service centers. I am complaining because they changed my bikes parts (Yamaha ray zr, ap31du3276) with obsolete spares without my knowledge during the service of my bike. When i first learned of this problem, i contacted the online customer support of the company, they told i would get a call from the service centre, then i visited the service centre as per their request. I asked them why new problems are began after the service, but they rudely refused to repair the bike and get lost, and i was told that nothing could be done about my problem except paying for the parts that would cost around rs.5000. I believe that this response is unfair because the bike before service had no problems, i gave the bike for change in oils and normal service, but after the service new problems started like the front wheel cap producing sound, my new brake pads were replaced with older obsolete brakes that were very loose, and produces sound, starting ignition problem. When i visited the service centre there were 2 more customers who had the same grievance, but the service centre is rudely told everyone that paying the extra charges are the only way to get our bikes fixed, because these part wouldn't be available in the local service markets. I even mailed the yamaha india customer care but no action was taken from the company. This has made think that both the yamaha india and the local service centre are together in doing this malpractice to their customers, for achieving additional income.
I registered a complaint on the consumer app (Grievance no[protected] on 26nov, 2019, but didn't receive a resolution or a response from the company or the consumer forum till now. I kindly request you sir/madam to get me a necessary resolution from the company and immediately take strict action on this malpractice done at their service centers. Waiting for your reply.