[Resolved] Yamaha Motor India — smarter card

Asif srk

from Kharagpur, West Bengal

Address:

82,Toot Bagan kamarhatti kolkata 700058, Kolkata, West Bengal, 700058

I bought yamaha r15 v3 on 20 june 2018 from aquad yamaha (Kamarhati, kolkata, west bengal, kol-700058). Even after 14 months of buying a new vehicle. I haven't received smart card and bike is in my home from last 14 months. I am recursively contacted aquad yamaha (The dealer), but they giving me a date over date. Presently i'm very disappointed to choose yamaha now because of poor after sales service. Feeling extremely bad after connecting to yamaha and they're simply wasting my time. Please look into this matter or please tell me the procedure to get my money back.

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Oct 4, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2019

Yamaha Motor India Customer Care's response Dear Asif,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Aug 20, 2019

Updated by Asif srk Dear Yamaha Team,

Already raised a complaint on 22nd June (Image is attached for your reference).
Mr.Ajay from your team told me to contact Mr. Abhishek Kumar the owner of Aquad yamaha (Kamarhati, kolkata, West Bengal, kol-700058) . After discussion with Abhishek Kumar a person from showroom called and ask me to share the Bike's Tax Paper & Insurance. I have shared these documents on 27th June but still i am continuously following with him and he is giving me a date over date.

User name - Asif Ali
Mobile number- [protected]
Email id- asif.[protected]@gmail.com
Chassis number- ME1RG5216J0015474
Nature of Complaint - Not received smart card
Concerned dealership- M/s Aquad Ventures Pvt Ltd
Retail date - June 2018
Address (if possible)- 82 Toot Bagan Kamarhati Kolkata- 700058

Regards
Asif

Verified Support

Aug 28, 2019

Yamaha Motor India Customer Care's response Dear Asif Ali,

As per your discussion with our Customer Care Executive please coordinate with the concerned Yamaha Authorized Dealership.

In case of any issue please feel free to contact us at [protected]@yamaha-motor-india.com or Call us at Toll Free Number:[protected].

Regards,
Team Yamaha India