[Resolved] Yamaha Motor India — unnecessary replacement of inner tube during general service of my fz bike | |||
Gave my bike for general service on 30.01.2019 in j k auto agency tiruvannamalai. The job card no. Is 1804171. Little oil was leaking near the front shock absorber. The service person told to replace the oil seal which costs around 250. I asked them to replace the oil seal and left the service centre. After 2 or 3 hours, the service person called me and informed that the inner tube (Costing rs.1400) of suspension has damaged and it also must be replaced. If not replaced, the oil will be leaking again and the new oil seal which they replaced now will not be effective. I didn't know what that "inner tube" meant. When i went to take delivery of my bike, they showed the old inner tube which was brand new and not at all damaged. When asked about it they said that because of wear and tear it has damaged. My vehicle has run for 19401km only. The service guys have cheated me and replaced the inner tube and have charged rs.1400 for that. I am very much upset with this attitude of yamaha. Please make sure that this doesn't happen to other customers and give back my rs.1400 which you guys have cheated on me. Was this information helpful? | |||
Mar 3, 2019 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 Yamaha Motor India Customer Care's response Dear Shiv Prakash M, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M. Regards, Team Yamaha | |||
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
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