[Resolved] Yamaha Motor India — warranty fraud

 
1 Review
Hosur, Tamilnadu, India
 Poshgarden India on Feb 27, 2019
I have issue with my new r15 v3 engine, there was a noise from the engine. I gave it to the authorized service center for service, they say the engine oil was not changed in there service center so the warranty cant be claimed. I know for sure that there is no rule in the warranty act that the oil has to be changed in the service center. The rule in the warranty act is that i have to change oil with the same grade as the company as recommended. I have used motul 7100 engine oil for my new r15 v3. Its 10w 40 oil same as yamable. Please fix this issue and i want warranty to be covered for this.
Complaint marked as Resolved Mar 30, 2019

Complaint Status


[Feb 27, 2019] Yamaha Motor India customer support has been notified about the posted complaint.
Verified Support
Yamaha Motor India Customer Care's response, Feb 27, 2019
Dear Sir,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha
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