[Resolved] Yamaha Motor India — Worst product, stopped after 6 KMS first day itself.

Dhanapathy Sathya

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560068

I bought ray zr (vinayak yamaha, domlur). on the day of deliver, after riding 6 KMS it got stopped. sales person took the scooter and after 2 days he handed over the scooter saying they fixed everything, gave me a spark plug which caused the issue. now they replaced and it will work fine. trust with brand and i took the bike but after a day, again it stopped in same manner. this time i pulled it to service station. they requested one day to analyse and fix the problem and took 2 day to fix and now they are saying it was minor electrical problem it is fixed. i paid money to get a new scooter, but i guess instead of new i got refurbished scooter. i never heard anywhere saying on delivery day itself scooter getting problems. if you are a trust worthy brand and whatever you technical team said is true. then write the same thing in letter and handover to me, then i will take the bike from your service station. otherwise let it be with you until you feel this poor man's frustration.

With Pain
Dhanapathy S
+[protected]

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May 11, 2017

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

Yamaha Motor India Customer Care's response Dear Dhanapathy,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Feb 27, 2017

Updated by Dhanapathy Sathya Dear Team,
i already wrote mail to [protected]@yamaha-motor-india.com, so far no response, same like your refurbished scooter.
Regards,
Dhanapathy

Mar 03, 2017

Updated by Dhanapathy Sathya fraud yahama india, selling refurbished scooter and not understanding customers. they told their team will call me to resolve this issue. now they are saying go to dealer and take scooter delivery. you really thinking i am so stupid waiting for 3 weeks to resolve this.

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Comments

Jagadeesh Kadambil

from Malappuram, Kerala

I have brought a Yamaha Ray z, after 8 moth back shock up have oil leak. I asked to do shock up recondition but the service center SN Yamaha Kottakal asked money to do recondition.

Name : Jagadeesh
Phone : [protected]

Kamath Wadyer

from Jolarpet, Tamil Nadu

Mr. Dhanapathy is one of my colleague. Initially he was damn happy to get a bike from Yamaha and looked for a good outlet. He heard that Domlur one provides a good service than anyone and booked a bike there though there were couple of outlets near to his home, which is approximately 11KM.

Even we were happy to see his new bike but unfortunately he had been going through lots of troublesome with the new bike. It just stops while running and doesn't starts. After servicing with vendor, it again caused the same issue of getting choked while running and doesn't starts. Due to which he was going late to office and days were failing. Huge loss and time.

Yamaha is not assuring that this wouldn't happen again. He has paid the money and he should have been replaced a new one after the second failure.

We don't think Yamaha values customer money and time. I never thought they would provide such a poor service. He not losing a good customer but they lost a good review what he had earlier. I don't think we would promote Yamaha to anyone.

I suggest Yamaha to replace a new bike for him for the hope he had on you. Make sure that it's been tested thoroughly.