[Resolved] Yamaha Motor India — Worst product, stopped after 6 KMS first day itself. | |||
I bought ray zr (vinayak yamaha, domlur). on the day of deliver, after riding 6 KMS it got stopped. sales person took the scooter and after 2 days he handed over the scooter saying they fixed everything, gave me a spark plug which caused the issue. now they replaced and it will work fine. trust with brand and i took the bike but after a day, again it stopped in same manner. this time i pulled it to service station. they requested one day to analyse and fix the problem and took 2 day to fix and now they are saying it was minor electrical problem it is fixed. i paid money to get a new scooter, but i guess instead of new i got refurbished scooter. i never heard anywhere saying on delivery day itself scooter getting problems. if you are a trust worthy brand and whatever you technical team said is true. then write the same thing in letter and handover to me, then i will take the bike from your service station. otherwise let it be with you until you feel this poor man's frustration. With Pain Dhanapathy S +[protected] Was this information helpful? | |||
May 11, 2017 Complaint marked as Resolved Yamaha Motor India customer support has been notified about the posted complaint. Verified Support Feb 27, 2017 Yamaha Motor India Customer Care's response Dear Dhanapathy, Greetings from Yamaha, We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory: User name Mobile number Email id Chassis number Nature of Complaint Concerned dealership Retail date Address (if possible) You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M. Regards Team Yamaha | |||
2 Comments | |||
Comments
Mr. Dhanapathy is one of my colleague. Initially he was damn happy to get a bike from Yamaha and looked for a good outlet. He heard that Domlur one provides a good service than anyone and booked a bike there though there were couple of outlets near to his home, which is approximately 11KM.
Even we were happy to see his new bike but unfortunately he had been going through lots of troublesome with the new bike. It just stops while running and doesn't starts. After servicing with vendor, it again caused the same issue of getting choked while running and doesn't starts. Due to which he was going late to office and days were failing. Huge loss and time.
Yamaha is not assuring that this wouldn't happen again. He has paid the money and he should have been replaced a new one after the second failure.
We don't think Yamaha values customer money and time. I never thought they would provide such a poor service. He not losing a good customer but they lost a good review what he had earlier. I don't think we would promote Yamaha to anyone.
I suggest Yamaha to replace a new bike for him for the hope he had on you. Make sure that it's been tested thoroughly.
Even we were happy to see his new bike but unfortunately he had been going through lots of troublesome with the new bike. It just stops while running and doesn't starts. After servicing with vendor, it again caused the same issue of getting choked while running and doesn't starts. Due to which he was going late to office and days were failing. Huge loss and time.
Yamaha is not assuring that this wouldn't happen again. He has paid the money and he should have been replaced a new one after the second failure.
We don't think Yamaha values customer money and time. I never thought they would provide such a poor service. He not losing a good customer but they lost a good review what he had earlier. I don't think we would promote Yamaha to anyone.
I suggest Yamaha to replace a new bike for him for the hope he had on you. Make sure that it's been tested thoroughly.
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306
Name : Jagadeesh
Phone : [protected]