[Resolved] Yamaha Motor India — worst service ever - defective battery - brand new bike

shalu padu

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600096

I have got a brand new Ray Z and found the battery is a defective one within one month after purchasing. Applied for battery replacement in warranty to the dealer. Its been 20 days that I didn't receive the battery yet. It's not even 2 months I have used the bike. Whenever I am calling the service desk, the reply I am getting is battery is not from yamaha, so we wont take the responsibility. The shocking thing is the same reply I got from yamaha customer care as well.
My question to yamaha is we are buying the battery along with the bike. We are paying to you for the battery as well. If the vendor is not good or their service is not good, its your responsibility to change the vendor. Very disappointed with yamaha

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Jan 7, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2018

Yamaha Motor India Customer Care's response Dear Shalu Padu,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha