[Resolved] Yamaha Motor India — yamaha- poor after sales service

anandhi aravazhi

from Hyderabad, Telangana

Address:

Chennai, Tamil Nadu, 600061

Hi team,

I had purchased Yamaha Alpha during September 2018. At the time of purchase I had faced serious problems with HDFC financer and was forced to opt out of financing option and proceeded with the full cash payment for purchase. I would like to bring to your attention that when I opted out of financing and chose cash payment, I expected my insurance to be devoid of any hypothecation in favour of HDFC. But the branch which sold the bike did not apply for hypothecation removal back then and I was kind enough to give them a reasonable time for removing the hypothecation.

Now, it is 8 months since I bought my bike and the insurance is still hypothecated in favour of HDFC. Inspire of regular follow ups with the alandur branch manager of Yamaha Bikerz, I am still waiting a solution for this issue.

I am not hopeful of any resolution in this regard and therefore I have decided my course of action. I will be dropping my bike at Yamaha Bikerz by Friday evening if this issue is not resolved till then and hand over the keys to them and will proceed legally.

Regards,
Anandhi.A

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May 12, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

Yamaha Motor India Customer Care's response Dear Anandhi A,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha