[Resolved] Yamaha Motor India — yamaha r15 version 1

chaturbhuj1998

from Jodhpur, Rajasthan

Address:

Jaipur, Rajasthan, 302011

Respected Sir/Ma'am!

I am Chaturbhuj, from Rajasthan, India. In the month of June 2018, my bike Yamaha R15 Version 1 broke down in Jaipur, Rajasthan, India. I called Yamaha service centre and they transferred my call to Shubhlakshmi Yamaha, Jaipur.
After few day, in the month of June, 2018 only, two guys came from Shubhlakshmi Yamaha and picked my bike from Maharani Farm, Jaipur. They didn't provide me any receipts or else. They asked me to come Shubhlakshmi Yamaha Centre. I went there in the morning and came back in the evening but they didn't pay any attention to my requests. They didn't check any problem in the bike and they just told me to go for full engine work.
Even after giving my consent, they didn't do any work in my bike. During these five months, I tried to call Shubhlakshmi Yamaha, but their call number is always busy. I called Shubhlakshmi Yamaha Service Centre but there is no solution. It's been more than five months and my bike is parked in Shubhlakshmi Yamaha unrepaired.

This is my final request to Yamaha Motors. If I don't get my request resolved within 15 days, I am going to file a suit against Yamaha Motors India. I hope my request gets resolved as soon as possible and I get my bike repaired as well as delivered.
For your perusal, I am not going to pay any cost to anyone for the repairing services because whatever the cost will be, it shall be compensated against my 5 months inconvenience cost. I may also seek compensation in consumer court as well if I don't get my complaint resolved within 15 days after serving a 15 days notice to Shubhlakshmi Yamaha as well as Yamaha Motors India.

Bike Registration Number: RJ 04 SD 4000
Motorcycle Dealer: Shubhlakshmi Yamaha
Dealer Address: 783/84, Opposite Sitabari, Near Sanganer flyover, Tonk Road, Jaipur, Rajasthan 302011
Bike Given for Service On: June 2018
Current status: Unrepaired and Undelivered

Thanking You!!

Regards,
Chaturbhuj
B.A. LL.B. (Hons.)
National Law University, Jodhpur

Was this information helpful?

No (0)

Yes (0)

Jan 6, 2019

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Dec 04, 2018

Updated by chaturbhuj1998 Not resolved yet.

Verified Support

Dec 06, 2018

Yamaha Motor India Customer Care's response Dear Chaturbhuj,

Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number [protected], Monday to Friday between 8:00 A.M. to 8:00 P.M.

Regards,
Team Yamaha

Dec 06, 2018

Updated by chaturbhuj1998 Dear team,

Thank you for your response. I have already a mail same day I filed a complaint here (from [protected]@gmail.com). I have attached RC of the bike in that bike where you can file all the details.

I just hope that I get my problem resolved within 15 days from the day I have sent the mail.

Thank you!

Regards,
Chaturbhuj