[Resolved] Yamaha Motor India — yamaha ray-zr (black variant)

AparnaMhatre

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400709

Dear sir/madam,

I bought yamaha ray-zr (Black variant, chasis no. Ms1sed-168h0051989) in september (Challan dt : 16/09/2017, booking no.[protected] at first they gave me scooty on 25th august 2017, then they said they will call when passing needs to be done. They never called. Then i called them reminding about scooty passing, so they said "get your scooty tomorrow & we'll do passing, it will take 1-2 days". So i submitted scooty to the showroom. After that they didn't give any call or anything about passing, so i called them back to ask about it. They gave reason that there was fault in the scooty so they will give me new scooty (Of which challan i currently have). Now it's been 3+ months but still rto passing has not been done. Mr. Ankit & his dad who owns the showroom - sakshi motors, juinagar, navi mumbai - do not attend calls or any kind of communication. It's not just me, all the customers who bought vehicles from sakshi motors have the same problems. Yamaha will face many problems because of this one showroom. Need your support in this matter as soon as possible.

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Jan 9, 2018

Complaint marked as Resolved

Yamaha Motor India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

Yamaha Motor India Customer Care's response HI,
Greetings from Yamaha,
We request you to please provide details of your complaint at [protected]@yamaha-motor-india.com, so that we can process the complaint further. The following details are mandatory:
User name
Mobile number
Email id
Chassis number
Nature of Complaint
Concerned dealership
Retail date
Address (if possible)
You can also register your complaint at our Toll free number[protected], Monday to Friday between 8:00 A.M. to 04:30 P.M.

Regards
Team Yamaha

Jan 09, 2018

Updated by AparnaMhatre Yamaha India, you are very irresponsible. Even after sharing all the possible details, you are not able to provide customer A REGISTERED VEHICLE (RTO Passing). Initially I thought it was Showroom owners fault (i.e. Sakshi motors, Nerul, Navi Mumbai), but I was wrong. Even Yamaha couldn't deliver help to customers complaint. Vehicle baught in September 2017 is still not registered by Yamaha and today is 9th January 2018. Now that you guys are not receiving my call, not replying to my emails. I have to take strict action against you. Thanks for wasting my money. Good Luck to your brand image. I'll try and share this as much as possible.